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- Tasks: Lead a vibrant sports centre, managing teams and enhancing customer experiences.
- Company: Join a progressive Leisure Trust dedicated to community health and well-being.
- Benefits: Enjoy 21 days leave, free gym membership, and professional development opportunities.
- Why this job: Make a real difference in your community while advancing your career in leisure management.
- Qualifications: Experience in venue operations and team leadership; fitness management background preferred.
- Other info: Dynamic role with flexible shifts and excellent growth potential.
The predicted salary is between 30000 - 41000 £ per year.
We are looking for a Centre Manager to assume responsibility for a state-of-the-art sports, leisure and fitness centre in Stechford, East Birmingham. This high usage centre attracts the whole family with multiple pools, an extensive aquatics programme, large gym and junior and adult studio timetable, multi-use sports hall, sports clubs and holiday programmes. You would be working for an ambitious progressive Leisure Trust who are on a mission to increase the health, well-being and physical activity levels of the communities they serve.
Overview of the role:
- Lead and manage the Duty Manager teams, including recruitment, development, and performance management.
- Take responsibility for the day-to-day operations and health and safety of the centre to ensure it is clean, safe, compliant and in great working order.
- Work with the fitness and aquatics teams to improve the customer experience and customer retention.
- Support with managing the budgets and delivering the business plan.
- Handle customer enquiries, complaints and ensure high levels of service delivery.
- Work a range of shifts including one early a week, one late a week, several mid shifts for management/admin and working one weekend a month.
Benefits:
- 21 days annual leave plus Bank Holidays + your birthday off.
- Up to 6% employer matched pension contribution.
- Free on-site carpark.
- Free gym membership and big discounts on clubs, programmes, F&B and retail.
- Ongoing investment into your professional development with additional qualifications and courses and advancement opportunities.
The ideal candidate:
- Passionate about delivering a great customer experience and increasing the health and wellbeing of your community.
- Comprehensive experience in managing multi-faceted venue operations including health and safety and swimming pool operations.
- Experience in coaching, developing, leading and organising large teams.
- Fitness/Leisure Management industry experience possibly as a Club Manager, Centre Manager or Deputy General Manager, Operations Manager or Head of ready for the next step.
- Hold your National Pool Lifeguard, First Aid at Work and pool plant operators' qualifications OR willing to undertake them through the company as part of the onboarding process.
- Have your own transport or live close to Stechford East Birmingham for easy access to the centre on a shift basis.
For more information, please click apply and we will be in contact with you promptly if you have the right level of experience.
Sports Centre Manager - Stechford employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Centre Manager - Stechford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the sports and leisure industry. Attend local events or workshops to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Show off your passion! When you get that interview, let your enthusiasm for health and fitness shine through. Share your ideas on improving customer experience and community engagement – they’ll love your proactive approach!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've led teams or handled complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to make a difference in their communities!
We think you need these skills to ace Sports Centre Manager - Stechford
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for sports, leisure, and community health in your application. Share any personal experiences or achievements that highlight your commitment to improving customer experiences and promoting well-being.
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your management experience, especially in multi-faceted venue operations, to show us you're the right fit for the role.
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We want to see your qualifications and how they align with our mission, so avoid fluff and focus on what makes you a great candidate.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you promptly if you meet our criteria!
How to prepare for a job interview at Leisure People Recruitment
✨Know Your Centre Inside Out
Before the interview, make sure you research the sports centre thoroughly. Familiarise yourself with their facilities, programmes, and community initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their mission of promoting health and well-being.
✨Showcase Your Leadership Skills
As a Centre Manager, you'll be leading teams, so be prepared to discuss your experience in managing and developing staff. Share specific examples of how you've successfully led teams in the past, focusing on recruitment, performance management, and creating a positive work environment.
✨Demonstrate Customer-Centric Thinking
The role emphasises delivering an excellent customer experience. Think of instances where you've improved customer satisfaction or handled complaints effectively. Highlight your passion for enhancing community health and well-being through engaging programmes and services.
✨Prepare for Operational Questions
Expect questions about day-to-day operations, health and safety protocols, and budget management. Brush up on relevant regulations and best practices in the leisure industry. Being able to discuss these topics confidently will demonstrate your readiness to take on the responsibilities of the role.
