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- Tasks: Lead a vibrant sports centre, managing teams and enhancing customer experiences.
- Company: Join a progressive Leisure Trust dedicated to community health and well-being.
- Benefits: Enjoy 21 days leave, free gym membership, and professional development opportunities.
- Why this job: Make a real difference in your community while advancing your career in leisure management.
- Qualifications: Experience in venue operations and team leadership; fitness management background preferred.
- Other info: Dynamic role with flexible shifts and excellent growth potential.
The predicted salary is between 30000 - 41000 £ per year.
We are looking for a Centre Manager to assume responsibility for a state-of-the-art sports, leisure and fitness centre in Stechford, East Birmingham. This high usage centre attracts the whole family with multiple pools, an extensive aquatics programme, large gym and junior and adult studio timetable, multi-use sports hall, sports clubs and holiday programmes. You would be working for an ambitious progressive Leisure Trust who are on a mission to increase the health, well-being and physical activity levels of the communities they serve.
Overview of the role:
- Lead and manage the Duty Manager teams, including recruitment, development, and performance management.
- Take responsibility for the day-to-day operations and health and safety of the centre to ensure it is clean, safe, compliant and in great working order.
- Work with the fitness and aquatics teams to improve the customer experience and customer retention.
- Support with managing the budgets and delivering the business plan.
- Handle customer enquiries, complaints and ensure high levels of service delivery.
- Work a range of shifts including one early a week, one late a week, several mid shifts for management/admin and working one weekend a month.
Benefits:
- 21 days annual leave plus Bank Holidays + your birthday off.
- Up to 6% employer matched pension contribution.
- Free on-site carpark.
- Free gym membership and big discounts on clubs, programmes, F&B and retail.
- Ongoing investment into your professional development with additional qualifications and courses and advancement opportunities.
The ideal candidate:
- Passionate about delivering a great customer experience and increasing the health and wellbeing of your community.
- Comprehensive experience in managing multi-faceted venue operations including health and safety and swimming pool operations.
- Experience in coaching, developing, leading and organising large teams.
- Fitness/Leisure Management industry experience possibly as a Club Manager, Centre Manager or Deputy General Manager, Operations Manager or Head of ready for the next step.
- Hold your National Pool Lifeguard, First Aid at Work and pool plant operators' qualifications OR willing to undertake them through the company as part of the onboarding process.
- Have your own transport or live close to Stechford East Birmingham for easy access to the centre on a shift basis.
For more information, please click apply and we will be in contact with you promptly if you have the right level of experience.
Sports Centre Manager - Stechford in Solihull employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Centre Manager - Stechford in Solihull
✨Tip Number 1
Network like a pro! Reach out to your contacts in the sports and leisure industry. Attend local events or workshops to meet potential employers and get your name out there. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to boost community health and well-being. We want you to show them how your passion aligns with their goals, so be ready to share your ideas on enhancing customer experience!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for Centre Managers and think about how you can highlight your experience in managing teams and operations. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in their communities. Let’s get you that dream job!
We think you need these skills to ace Sports Centre Manager - Stechford in Solihull
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for sports, leisure, and community health in your application. Share any personal experiences or projects that highlight your commitment to improving customer experiences and promoting well-being.
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your management experience, especially in multi-faceted venue operations, to show us you’re the right fit for the role.
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure to outline your relevant experience and how it aligns with our mission to enhance community health and fitness.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you promptly if you meet our criteria!
How to prepare for a job interview at Leisure People Recruitment
✨Know Your Centre Inside Out
Before the interview, make sure you research the sports centre thoroughly. Familiarise yourself with their facilities, programmes, and community initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their mission of promoting health and well-being.
✨Showcase Your Leadership Skills
As a Centre Manager, you'll be leading teams. Prepare examples from your past experiences where you've successfully managed teams, handled conflicts, or improved service delivery. Highlight your coaching and development strategies to demonstrate how you can elevate the performance of the Duty Manager teams.
✨Emphasise Customer Experience
Since the role focuses on enhancing customer experience, think of specific instances where you've improved customer satisfaction in previous roles. Be ready to discuss how you would handle customer complaints and ensure high service standards at the centre.
✨Prepare for Operational Questions
Expect questions about day-to-day operations, health and safety protocols, and budget management. Brush up on relevant regulations and best practices in the leisure industry. Being able to discuss these topics confidently will show that you're ready to take on the responsibilities of the role.
