At a Glance
- Tasks: Manage operations at a vibrant sports venue, ensuring excellent customer experiences and optimised programming.
- Company: Join a charitable trust focused on health, wellbeing, and community engagement.
- Benefits: Enjoy professional growth opportunities, a supportive environment, and a chance to make a difference.
- Other info: Flexible shifts and a dynamic work environment await you!
- Why this job: Be part of an iconic venue and lead a passionate team in delivering top-notch sports experiences.
- Qualifications: Experience managing teams in sports or recreation, with strong organisational and interpersonal skills.
The predicted salary is between 36000 - 60000 £ per year.
We have an exceptional opportunity to work at an iconic sporting venue in South Kensington where the facilities include multiple outdoor tennis courts, a padel court, lawn bowls, floodlit astro pitch, netball court and table tennis. You would be working for a larger charitable trust who prioritise the health and wellbeing of their employees as well as the community they serve. They invest in the development of their teams to facilitate professional growth and advancement opportunities, so this is a great working environment to be in.
As the Operations Manager, you will work very closely with the General Manager of the venue to ensure that the programming of the courts and pitches and customer service across the operation is delivered consistently and that the revenue targets are achieved across the sports areas of the business. The business already has high occupancy throughout the year with leagues, tournaments, coaching, block bookings, holiday camps, clubs and casual use so this role is mostly about delivering a great customer experience and ensuring user groups from the whole community have access to what they offer.
Responsibilities
- Ensure the tennis, sports and kids programming and clubs are optimised and that all booking procedures are followed.
- Work with the General Manager to review and enhance all programming to reflect the needs of the whole community.
- Lead and develop a team of Recreation Assistants and front-line staff.
- Day to day management of the centre, typically working opposite shifts to the GM.
- Lead responsibility for health and safety when on shift.
- Rota management and ensuring effective staffing for key events and competitions.
- Address and resolve customer complaints in person and on email.
Qualifications
- Managed a large team in a high footfall sports, recreation or leisure operation, possibly as a Senior Duty Manager, Operations Manager, Front of House Manager or Sports Programme manager.
- Experience in tennis/sports and/or kids activity programming.
- Excellent interpersonal and organisational skills.
- The flexibility to work a mixture of shifts including 7am starts, 9pm finishes and working every other weekend.
Seniority Level Mid-Senior level
Employment type Full-time
Job Function General Business
Industries Recreational Facilities and Sports Teams and Clubs
Operations Manager – Tennis & Sports Facilities employer: Leisure People Recruitment
As a General Manager at our well-established golf course in Solihull, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive benefits including 33 days of annual leave, free golf and leisure memberships, and access to salary sacrifice schemes, we foster a culture of collaboration and excellence. Join us to lead a passionate team and make a meaningful impact on our community while enjoying the unique advantages of working in a vibrant leisure setting.
Contact Details:
Leisure People Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Tennis & Sports Facilities
✨Tip Number 1
Network like a pro! Reach out to your contacts in the sports and recreation industry. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your passion for sports! When you get the chance to chat with potential employers, let your enthusiasm for tennis and community engagement shine through. Share your ideas on how to enhance programming and customer experience – they’ll love your proactive approach!
✨Tip Number 3
Prepare for interviews by researching the venue and its community impact. Think about how you can contribute to their goals and improve operations. Tailor your answers to reflect their values and show that you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the community. So, get your application in and let’s make some waves together!
We think you need these skills to ace Operations Manager – Tennis & Sports Facilities
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing teams and operations, especially in sports or recreation. We want to see how your skills align with the role of Operations Manager, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for sports and community engagement. We love seeing candidates who can connect their personal values with our mission, so let us know why you’re excited about this opportunity.
Showcase Your Customer Service Skills:Since delivering a great customer experience is key, make sure to include examples of how you've successfully handled customer complaints or improved service in previous roles. We want to know how you can enhance our community's experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered promptly. Plus, it shows you’re keen on joining our team at this iconic venue!
How to prepare for a job interview at Leisure People Recruitment
✨Know Your Venue
Before the interview, take some time to research the sporting venue and its facilities. Familiarise yourself with the types of sports offered, the community it serves, and any recent events or initiatives. This will show your genuine interest in the role and help you connect your experience to their specific needs.
✨Highlight Relevant Experience
Make sure to prepare examples from your past roles that demonstrate your ability to manage teams and deliver excellent customer service in a high-footfall environment. Be ready to discuss how you've optimised programming or resolved customer complaints effectively, as these are key aspects of the Operations Manager role.
✨Showcase Your Leadership Skills
As you'll be leading a team of Recreation Assistants, it's crucial to convey your leadership style during the interview. Share specific instances where you've successfully developed a team or improved staff performance. This will illustrate your capability to foster a positive working environment and enhance the overall customer experience.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the venue's operations, community engagement, and future plans. This not only shows your enthusiasm for the role but also helps you assess if this is the right fit for you. Ask about their approach to health and safety or how they measure success in customer satisfaction.
