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- Tasks: Lead and innovate in leisure, spa, and golf operations at a prestigious 5-star resort.
- Company: Join a world-renowned resort with a focus on luxury and guest experience.
- Benefits: Enjoy 35 days holiday, private healthcare, and ongoing professional development.
- Why this job: Shape the future of leisure and wellness while driving excellence in service.
- Qualifications: 3+ years in senior leadership with expertise in golf, spa, or leisure.
- Other info: Flexible working hours and support for relocation available.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a Director of Leisure, Spa & Golf to help shape the future of one of the most prestigious 5-star resorts in the world. The resort offers three world class championship golf courses, four retail outlets, leading golf academy, two spas, two health & fitness clubs and a range of activities that generates a combined turnover of over £10m.
Main Accountabilities
- Develop and deliver the operational and commercial strategy across Golf, Spa, and Leisure divisions.
- Lead and oversee all Golf, Spa, Leisure Club, Retail, PGA Services, Membership, and Activity operations.
- Embed a guest-centric, five-star service culture across all departments.
- Lead, develop, and manage senior operational teams, including recruitment, performance, and succession planning.
- Manage budgets and financial performance, driving profitability through cost control, revenue, and yield management.
- Identify and implement initiatives to improve commercial performance and operational efficiency.
- Establish, maintain, and enforce SOPs, KPIs, and compliance with health, safety, and hygiene standards.
- Monitor performance and take corrective action where operational or financial targets are not met.
- Act as the operational lead for event delivery, supporting sales teams and resort-owned events.
- Drive continuous improvement and innovation through feedback, evaluation, and measured change.
Benefits
- 35 Days Holiday including bank holidays
- 8% company contributory pension
- Private Healthcare (Family Cover)
- Critical Illness Cover & Life Assurance
- Financial & Well-being Support
- Family Leisure Club Membership
- Free Parking
- Ongoing Professional Development & Learning Opportunities
- Discounts across the group
- Support with relocation
The ideal candidate
- At least 3-years senior strategic leadership experience in a similar Director/General Manager role with granular expertise in at least two of golf, health and fitness/leisure or spa.
- Experience of leading large multi-faceted teams, fostering a culture of 5-star standards and a drive for results.
- Experience of yield management, budgeting, revenue forecasting, capital expenditure, stock management and marketing plans.
- Experience in delivering large scale corporate, charity and ideally golf events.
- Experience of collaboration and relationships building with internal and external stakeholders.
- Ability to work flexibly, including evenings and weekends.
For more information, please click apply and we will be in touch promptly if you have the right level of experience.
Locations
Director of Leisure, Spa & Golf in Newport, Wales employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Leisure, Spa & Golf in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure, spa, and golf industries. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and what makes them tick. We want you to show that you’re not just another candidate, but someone who genuinely cares about shaping the future of their prestigious resort.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your vision for the role and how your experience aligns with their needs. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a lasting impression. We recommend mentioning something specific from your conversation to show you were engaged and are still interested in the position.
We think you need these skills to ace Director of Leisure, Spa & Golf in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Director of Leisure, Spa & Golf role. Highlight your leadership experience in golf, spa, or leisure sectors to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your past experiences have prepared you for leading our prestigious resort. Keep it engaging and personal!
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. Did you boost revenue or improve guest satisfaction? Numbers speak volumes, so let us see the impact you've made in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Leisure People Recruitment
✨Know Your Numbers
As a Director of Leisure, Spa & Golf, you'll need to demonstrate your financial acumen. Brush up on key metrics like budgeting, revenue forecasting, and yield management. Be ready to discuss how you've driven profitability in previous roles.
✨Showcase Your Leadership Style
This role requires leading large teams, so be prepared to share specific examples of how you've developed and managed senior operational teams. Highlight your approach to fostering a five-star service culture and how you handle performance management.
✨Understand the Guest Experience
Since the position is all about embedding a guest-centric culture, think about how you've previously enhanced guest experiences. Prepare to discuss initiatives you've implemented that improved customer satisfaction and operational efficiency.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding operational challenges or financial targets. Think of past situations where you had to take corrective action and be ready to explain your thought process and outcomes.