At a Glance
- Tasks: Drive membership sales and enhance customer experience at fitness centres.
- Company: Progressive Leisure Trust focused on community health and fitness.
- Benefits: 25 days annual leave, pension, free gym membership, and professional development.
- Other info: Join a fun, inclusive team dedicated to improving community wellbeing.
- Why this job: Make a real impact on community health while developing your career.
- Qualifications: Sales experience in health and fitness, team leadership skills, and a passion for wellness.
The predicted salary is between 23000 - 32000 € per year.
We are looking for a Sales & Retention Manager to drive membership sales and participation across several fitness, swimming and sports centres whilst enhancing the customer journey to retain customers. You would be working for a progressive Leisure Trust whose mission is to increase the health, fitness and activity levels of all the residents of Luton regardless of their background.
Key Responsibilities
- Plan and deliver in-reach and outreach activities to generate new leads for the centres, build partnerships with local corporates and community groups.
- Lead a small team of sales consultants, ensuring they are trained to follow a clear sales process and can deliver on KPI’s set to hit weekly and monthly targets.
- Manage the prospect and member database to ensure customers take advantage of all they have to offer.
- Follow up renewals and act on customer feedback to maximise retention.
- Work collaboratively with key stakeholders to contribute to the overall marketing strategy, the products and services they offer and ensure they offer a seamless customer experience at every touchpoint.
Ideal Person
- An outgoing self-starter, able to work under one’s own initiative.
- Proven track record in achieving sales targets.
- Experience in developing and leading outreach activity, ideally within a health and fitness environment.
- Team leadership experience as a supervisor, trainer or manager.
- A demonstrable passion for health and fitness and improving the health and wellness of the whole community.
- Can reliably commute to Luton daily.
Benefits
- 25 days annual leave plus Bank Holidays, increasing to 3 days after 5-years' service.
- Opportunity to buy extra holiday.
- Contributory pension.
- Year on year basic salary increase.
- Ongoing investment into your professional development with additional qualifications and courses.
- Free swimming and off-peak gym membership.
- Discounted golf, sports hire and food and drink.
- Cycle to work scheme.
- Employee assistance programme.
- Working for a supportive, inclusive, fun organisation with a genuine purpose of improving the health and wellbeing of the communities they serve.
For more information, please click apply and we will be in touch promptly if you have the right level of experience.
Sales & Retention Manager in Luton employer: Leisure People Recruitment
Join a progressive Leisure Trust in Luton as a Sales & Retention Manager, where your role will not only drive membership sales but also contribute to the health and fitness of the local community. With a supportive and inclusive work culture, you will benefit from generous annual leave, professional development opportunities, and a range of perks including free gym membership and discounts on sports activities. This is an excellent opportunity for those passionate about making a difference while enjoying a fulfilling career with great growth potential.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Retention Manager in Luton
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their purpose in improving community health.
✨Tip Number 2
Network like a pro! Attend local fitness events or community gatherings where you might meet people from the Leisure Trust. Building connections can give you an edge and help you stand out when applying through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to sales and retention. Think about your past experiences and how they align with the role. We want you to be ready to showcase your skills and passion for health and fitness!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales & Retention Manager in Luton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for health and fitness shine through! We want to see that you genuinely care about improving the community's wellbeing, so share any relevant experiences or motivations that drive you.
Tailor Your CV:Make sure your CV is tailored to the Sales & Retention Manager role. Highlight your sales achievements and any leadership experience you've had. We love seeing how you've hit targets and led teams in the past!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’ll get back to you promptly if you’ve got the right experience!
How to prepare for a job interview at Leisure People Recruitment
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific targets you've hit in previous roles, especially in a health and fitness context. This will show your potential employer that you have a proven track record and can drive membership sales effectively.
✨Show Your Passion for Fitness
Make sure to convey your enthusiasm for health and fitness during the interview. Share personal stories or experiences that highlight your commitment to improving community wellness. This will resonate with the Leisure Trust's mission and demonstrate that you're not just looking for a job, but genuinely care about making a difference.
✨Prepare for Team Leadership Questions
Expect questions about your leadership style and how you've managed teams in the past. Think of examples where you've trained team members to meet KPIs or led outreach activities. Being able to articulate your approach to team management will be crucial for this role.
✨Understand the Customer Journey
Familiarise yourself with the customer journey in leisure facilities. Be prepared to discuss how you would enhance the customer experience and retain members. Showing that you understand the importance of customer feedback and follow-ups will set you apart from other candidates.
