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- Tasks: Manage operations at a vibrant sports venue, ensuring excellent customer experiences and optimised programming.
- Company: Join a charitable trust focused on health, wellbeing, and community engagement.
- Benefits: Enjoy professional growth opportunities, a supportive environment, and a chance to make a difference.
- Why this job: Be part of an iconic venue and lead a passionate team in delivering top-notch sports experiences.
- Qualifications: Experience managing teams in sports or recreation, with strong organisational and interpersonal skills.
- Other info: Flexible shifts and a dynamic work environment await you!
The predicted salary is between 36000 - 60000 £ per year.
We have an exceptional opportunity to work at an iconic sporting venue in South Kensington where the facilities include multiple outdoor tennis courts, a padel court, lawn bowls, floodlit astro pitch, netball court and table tennis.
You would be working for a larger charitable trust who prioritise the health and wellbeing of their employees as well as the community they serve. They invest in the development of their teams to facilitate professional growth and advancement opportunities, so this is a great working environment to be in.
As the Operations Manager, you will work very closely with the General Manager of the venue to ensure that the programming of the courts and pitches and customer service across the operation is delivered consistently and that the revenue targets are achieved across the sports areas of the business. The business already has high occupancy throughout the year with leagues, tournaments, coaching, block bookings, holiday camps, clubs and casual use so this role is mostly about delivering a great customer experience and ensuring user groups from the whole community have access to what they offer.
Responsibilities- Ensure the tennis, sports and kids programming and clubs are optimised and that all booking procedures are followed.
- Work with the General Manager to review and enhance all programming to reflect the needs of the whole community.
- Lead and develop a team of Recreation Assistants and front-line staff.
- Day to day management of the centre, typically working opposite shifts to the GM.
- Lead responsibility for health and safety when on shift.
- Rota management and ensuring effective staffing for key events and competitions.
- Address and resolve customer complaints in person and on email.
- Managed a large team in a high footfall sports, recreation or leisure operation, possibly as a Senior Duty Manager, Operations Manager, Front of House Manager or Sports Programme manager.
- Experience in tennis/sports and/or kids activity programming.
- Excellent interpersonal and organisational skills.
- The flexibility to work a mixture of shifts including 7am starts, 9pm finishes and working every other weekend.
Seniority Level: Mid-Senior level
Employment type: Full-time
Job Function: General Business
Industries: Recreational Facilities and Sports Teams and Clubs
For more information, please click apply and we will be in touch promptly if you have the right level of experience.
Operations Manager – Tennis & Sports Facilities in London employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Tennis & Sports Facilities in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports and recreation industry. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Show off your passion for sports! When you get the chance to chat with potential employers, let your enthusiasm for tennis and community engagement shine through. Share your ideas on how to enhance programming and customer experience.
✨Tip Number 3
Prepare for interviews by researching the venue and its community. Understand their current programming and think of ways you could contribute. This shows you're not just looking for any job, but that you're genuinely interested in making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Operations Manager – Tennis & Sports Facilities in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and any relevant sports or recreation operations you've been involved in. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sports facilities and how you can enhance the customer experience. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Interpersonal Skills: Since this role involves a lot of interaction with staff and customers, make sure to highlight your excellent interpersonal skills. Share examples of how you've resolved customer complaints or improved team dynamics in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at this iconic venue!
How to prepare for a job interview at Leisure People Recruitment
✨Know Your Venue
Before the interview, do your homework on the sporting venue. Familiarise yourself with its facilities, programming, and community involvement. This will not only show your enthusiasm but also help you discuss how you can enhance their operations.
✨Highlight Relevant Experience
Make sure to emphasise your experience in managing teams within high footfall sports or recreation settings. Be ready to share specific examples of how you've successfully led teams, optimised programming, or improved customer experiences in similar roles.
✨Demonstrate Customer Focus
Since this role is all about delivering a great customer experience, prepare to discuss how you've handled customer complaints and feedback in the past. Share stories that showcase your interpersonal skills and ability to resolve issues effectively.
✨Show Flexibility and Commitment
The job requires flexibility with shifts, so be prepared to discuss your availability and willingness to work varied hours. Highlight any previous experiences where you've adapted to changing schedules or worked during peak times to meet operational needs.