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- Tasks: Lead a dynamic casino environment, ensuring exceptional customer experiences and team performance.
- Company: Join one of the UK's largest gaming groups with exciting growth opportunities.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, private medical care, and 33 days holiday.
- Why this job: Be part of a vibrant culture focused on innovation, customer excellence, and career growth.
- Qualifications: Proven leadership in high-volume retail or hospitality; creative thinker with a track record of success.
- Other info: Comprehensive training provided; potential for significant bonuses based on venue performance.
The predicted salary is between 38500 - 77000 £ per year.
Designate General Manager – Casinos
Birmingham c55k basic + 5.6K car allowance + performance related bonus
We are looking for a Designate General Manager to join one of the largest and most successful gaming groups within the UK. As a Designate General Manager, you will be supported through a comprehensive training and induction programme. You will be initially be based in Coventry as a designate and once your designate training has been completed you will take up the role of General Manager within one of their Casinos in their Birmingham/Midlands region.
We are very keen to hear from candidates who have a proven track record as a leader within a high-volume superstore/large format retail store, or a leading leisure or hospitality business, and who enjoys the variety and excitement of working within the fast-paced environment of a 24hr gaming and entertainment business. Every Casino is a prestigious leisure destination with bars, restaurants, and a wide range of entertainment options.
It is a fantastic time to join this business with major capital investment and innovation going into the venues at a time of unprecedented opportunity within the sector. If you are obsessed with delivering customer excellence and ensuring your customers and team are at the heart of, and love everything you do, then this could be the start of an exciting and rewarding career for you.
As a general manager your responsibilities will include:
- Ensure that the casino culture instils responsible gambling at its heart.
- Creating amazing experiences for the customers on every visit, establishing the venue as the destination of choice.
- Building and promoting an inclusive, trusting, and high-performance culture.
- Coaching, mentoring and inspiring your team to maximise their potential.
- Proactively review customer insights data and key drivers of engagement.
- Implement a proactive sales strategy to continue to drive revenue growth across F&B, Gaming, & Entertainment.
- Create innovative experiences and events across all customer segments.
- Be fully accountable for health and safety, operational compliance and industry best practice.
Interested candidates must also be able to demonstrate the following attributes in full:
- Have a proven track record delivering exceptional commercial results in a significant service driven business.
- Be comfortable driving change and positively influencing at every level within the business.
- Be a creative thinker who constantly looks for improvement and innovation across your P&L
You will be brought into the business as a designate on a salary of 55K plus a 5.6k car allowance. As a GM you will also be able to participate in venue generated tips. Driven through your leading of the venue performance , there is also an opportunity to earn a substantial bonus of up to 30% of the basic salary. Other significant benefits also include private medical care, a company pension contribution of up to 10%, life assurance and 33 days holidays.
Leisure People Recruitment | General Manager employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure People Recruitment | General Manager
✨Tip Number 1
Make sure to highlight your leadership experience in high-volume environments. Whether it's retail, hospitality, or leisure, showcasing your ability to manage large teams and deliver exceptional results will set you apart.
✨Tip Number 2
Familiarize yourself with the gaming and entertainment industry trends. Understanding current market dynamics and customer preferences can help you demonstrate your passion for the sector during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven change and innovation in previous roles. Being able to articulate your creative thinking and problem-solving skills will resonate well with the hiring team.
✨Tip Number 4
Network with professionals in the gaming and leisure industry. Engaging with others in the field can provide valuable insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Leisure People Recruitment | General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in high-volume retail or hospitality environments. Use specific examples that demonstrate your ability to drive change and deliver exceptional results.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer excellence and your understanding of the gaming and entertainment industry. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your ability to improve performance and drive revenue growth. This could be through innovative strategies or successful team management.
Showcase Your Cultural Fit: Emphasize your commitment to creating an inclusive and high-performance culture. Discuss your experience in coaching and mentoring teams, and how you can contribute to the casino's culture of responsible gambling and customer satisfaction.
How to prepare for a job interview at Leisure People Recruitment
✨Show Your Leadership Skills
As a Designate General Manager, demonstrating your leadership experience is crucial. Prepare examples from your past roles where you successfully led teams, drove performance, and created a positive work culture.
✨Understand the Gaming Industry
Familiarize yourself with the gaming and entertainment sector, especially the specific challenges and opportunities it presents. Being knowledgeable about responsible gambling practices and customer engagement strategies will set you apart.
✨Highlight Customer Excellence
Be ready to discuss how you've previously delivered exceptional customer experiences. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the company's focus on customer excellence.
✨Demonstrate Innovation and Change Management
Prepare to talk about times when you implemented innovative solutions or drove change within your organization. The ability to think creatively and influence others positively is key for this role.
