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- Tasks: Lead and inspire a diverse team in managing pool operations and activities.
- Company: Join a top holiday park provider with fantastic facilities in Hastings.
- Benefits: Enjoy a competitive salary, bonuses, discounts, free parking, and accommodation options.
- Why this job: Be part of a fun, nurturing environment that values customer service and team growth.
- Qualifications: Experience in leisure management and swimming pool operations is essential.
- Other info: Flexible hours including early mornings and weekends; training opportunities available.
The predicted salary is between 24000 - 32000 £ per year.
We are looking for a Leisure Operations Manager to oversee all wet side activities and pool operations for an impressive 4-star holiday Park in Hastings boasting indoor and outdoor swimming pool facilities, flume and a range of sports and activities for all the family.
Our client is a leading holiday park provider and with this comes excellent on-going training, development and advancement opportunities for high achievers. They offer contributory pension, 50% off food, 20% off holidays and retail, free use of facilities, free parking, and accommodation for less than £200 a month if relocating.
Role Overview:
- Inspire, coach and support a large and diverse team of Duty Managers, activity instructors and lifeguards to be the best version of themselves every day and help them develop and grow.
- Play host to your guests, always being available and interacting at key moments to ensure a memorable customer experience.
- Lead and coordinate the swimming pool activity programme from workforce scheduling to safeguarding.
- Take responsibility for swimming pool operations including pool plant, maintenance and health and safety.
- Lifeguard training.
- Manage the budgets for your department.
- Create a positive, fun, nurturing environment for your team and guests to thrive in.
- Working a mixture of hours including some early morning, evening and weekend shifts.
- Work alongside the dry-side sports and activities manager, supporting each other’s departments.
Person Profile:
- Outgoing personality, hands-on approach to leadership and passionate about customer service.
- Team leadership experience within the fitness/leisure industry, possibly as Leisure Club Manager, Sports Manager, Activities Manager, Assistant General Manager, Operations Manager or Centre Manager.
- Swimming pool management experience (scheduling, health and safety, maintenance, pool plant operations).
- Preferably Pool plant, lifeguard, Lifeguard Trainer and First Aid Certifications; however, if you can demonstrate the ability to pass the qualifications you don’t have, there is an opportunity to undertake training internally.
- Have the flexibility and means to undertake some early shifts (7.15am start) and late shifts (7pm finish weekday, 8.45pm weekend).
For more information, please click apply and we will be in touch promptly if you have the right level of experience.
Leisure Operations Manager employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Manager
✨Tip Number 1
Familiarise yourself with the specific leisure operations and customer service standards of our holiday park. Understanding our unique offerings will help you demonstrate your passion for the role during any interactions.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss your leadership style and how you inspire and develop teams. Think of specific examples from your past experiences that showcase your ability to create a positive environment and enhance customer experiences.
✨Tip Number 4
Be ready to talk about your knowledge of health and safety regulations, especially related to swimming pool operations. Highlight any relevant certifications or training you have, and express your willingness to undertake further training if needed.
We think you need these skills to ace Leisure Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure operations, team leadership, and customer service. Use specific examples that demonstrate your ability to manage swimming pool operations and lead a diverse team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure industry and your hands-on leadership style. Mention how your previous roles have prepared you for this position and how you can contribute to creating a positive environment for both staff and guests.
Highlight Relevant Certifications: If you have certifications such as Pool Plant, Lifeguard, or First Aid, be sure to mention them prominently. If you lack some qualifications, express your willingness to undertake training and demonstrate your commitment to professional development.
Showcase Your Customer Service Skills: In your application, provide examples of how you've gone above and beyond to ensure a memorable customer experience. This is crucial for the role, so make it clear how you can inspire your team to do the same.
How to prepare for a job interview at Leisure People Recruitment
✨Show Your Passion for Customer Service
As a Leisure Operations Manager, your role revolves around creating memorable experiences for guests. Be prepared to share specific examples of how you've gone above and beyond in customer service roles in the past.
✨Demonstrate Leadership Skills
Highlight your experience in leading diverse teams. Discuss your approach to coaching and inspiring team members, and be ready to provide examples of how you've successfully managed a team in a leisure or fitness environment.
✨Know Your Pool Operations
Familiarise yourself with swimming pool management, including health and safety regulations and maintenance practices. Be ready to discuss your experience with pool plant operations and any relevant certifications you hold.
✨Be Flexible and Adaptable
The role requires working various shifts, so express your willingness to adapt to different schedules. Share any previous experiences where you've successfully managed flexible working hours and how you maintained a positive attitude during those times.
