Holistic Therapist Wellness Spa London

p /p p /p p b Holistic Therapist Wellness Spa London /b /p p b OTE: £36,000+ Reports to: /b Treatments Manager /p p b Overall Job Purpose /b /p p We offer a holistic approach to wellbeing, rooted in nature and guided by a philosophy of mindful living. Our treatments combine nurturing touch, natural ingredients, and thoughtful rituals to restore balance and promote deep relaxation. /p p As a Spa Therapist, you will deliver exceptional face and body treatments in line with established treatment protocols, following comprehensive in-house training. You will also provide a range of holistic therapies, including hot stone massage, chakra balancing, and crystal healing, ensuring each treatment is tailored to individual needs while delivering a luxurious and results-driven experience. /p p This role requires a calm, intuitive, and highly professional individual who is passionate about wellness and dedicated to delivering a deeply personalised guest experience. /p p b Main Responsibilities /b /p p b Treatment Delivery Technical Expertise /b /p ul li Perform face and body treatments to the required brand and service standards following full training. /li li Tailor treatments to individual guest needs while maintaining consistency and treatment integrity. /li li Demonstrate a detailed understanding of anatomy and physiology. /li li Deliver holistic therapies, including hot stone massage, chakra balancing, and crystal healing, to a high standard. /li /ul p b Guest Experience Care /b /p ul li Create a tranquil, welcoming, and restorative environment for every guest. /li li Conduct thorough consultations and provide expert aftercare advice to support ongoing wellbeing. /li li Build strong guest relationships, encouraging repeat visits and long-term loyalty. /li li Anticipate and respond to guest needs with professionalism, warmth, and empathy. /li /ul p b Professional Standards Compliance /b /p ul li Maintain the highest standards of hygiene, safety, and professionalism at all times. /li li Uphold discretion and confidentiality in all guest interactions and records. /li li Maintain accurate guest records and detailed treatment notes in line with company procedures. /li li Prepare treatment rooms to impeccable standards before and after each appointment. /li /ul p b Product Knowledge Retail Sales /b /p ul li Develop a strong understanding of products, ingredients, and holistic wellness philosophies. /li li Confidently recommend retail products to support individual wellbeing goals. /li li Act as a brand ambassador, representing company values and wellness principles in all interactions. /li li Support retail targets through knowledgeable and personalised product recommendations. /li /ul p b Team Contribution Spa Operations /b /p ul li Support spa events, wellness workshops, and promotional activities as required. /li li Work collaboratively with the wider spa team to ensure smooth and efficient daily operations. /li li Contribute positively to team culture and support colleagues where needed. /li /ul p b Core Skills Competencies /b /p p b Building Relationships /b /p ul li Communicates clearly and effectively with colleagues and guests. /li li Builds positive working relationships across all levels of the business. /li li Maintains professional relationships with suppliers and external partners where appropriate. /li li Uses initiative to inspire confidence and create positive guest experiences. /li /ul p b Social Environmental Impact /b /p ul li Supports initiatives that promote wellbeing, sustainability, and responsible business practices. /li li Encourages conscious living and environmentally responsible choices through daily interactions. /li li Contributes to social and environmental improvement initiatives where appropriate. /li /ul p b Planning Organising /b /p ul li Works efficiently and effectively to achieve results in a timely manner. /li li Prioritises workload and adapts to changing business needs. /li li Maintains high standards while managing multiple responsibilities. /li /ul p b Problem Solving /b /p ul li Identifies issues promptly and takes practical steps to resolve them. /li li Uses information and sound judgement to make informed decisions. /li li Demonstrates initiative and resourcefulness in day-to-day operations. /li /ul p b Personal Growth /b /p ul li Takes ownership of personal development and continuous learning. /li li Demonstrates a willingness to learn new skills and techniques. /li li Shares knowledge and expertise to support the development of colleagues. /li li Welcomes and acts upon feedback constructively. /li /ul p b Person Specification /b /p p b Qualifications /b /p ul li Recognised Level 3 qualification in Beauty Therapy or equivalent. /li li Minimum of 2 years spa experience. /li li NVQ/SVQ Level 3 or equivalent (e.g. ITEC, BTEC, CIDESCO). /li li Facial qualification (e.g. VTCT Level 2 Award in Facial Massage and Skin Care, ITEC Level 3 in Facials, or equivalent). /li li Lymphatic Drainage qualification or Level 3 qualification in Full Body Massage or Sports Massage (ITEC, VTCT, BTEC Level 3 or equivalent). /li li Desirable: Nail Technician qualification. /li li Desirable: Qualifications in waxing, eyebrow treatments, and lash lift treatments. /li /ul p b Experience, Skills Knowledge /b /p ul li Experience delivering holistic therapies, including hot stone massage. /li li Knowledge of chakra balancing and crystal healing is desirable. /li li Passion for holistic wellbeing and natural therapies. /li li Strong understanding of guest care and luxury service standards. /li li Excellent treatment delivery and consultation skills. /li /ul p b Personal Attributes /b /p ul li Excellent communication skills with a confident command of the English language. /li li Professional, calm, and immaculately presented. /li li Strong interpersonal skills with a warm and empathetic manner. /li li Flexible approach to working hours, including weekends and evenings. /li li Maintains high personal and professional standards at all times. /li li Passionate about delivering exceptional guest experiences. /li /ul p /p