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- Tasks: Lead a new family entertainment centre, ensuring excellent customer experiences and managing a large team.
- Company: Join an exciting adventure park launching in Tunbridge Wells, focused on fun and family engagement.
- Benefits: Enjoy a competitive salary, performance bonuses, 28 days holiday, and free parking.
- Why this job: Be part of a growing business with opportunities for career development and a vibrant team culture.
- Qualifications: 3 years managerial experience in customer-focused environments; first aid qualified and health & safety knowledge required.
- Other info: Work shifts including weekends; only qualified candidates will be contacted due to high interest.
The predicted salary is between 32000 - 44000 £ per year.
We are looking to recruit a hands-on General Manager to launch a new family entertainment centre/adventure park in Tunbridge Wells.
- Recruit, train, coach and induct the management team and large team of full and part-time front-line staff members.
- Lead the team to deliver the operational plan and ensure customers have a consistently excellent experience whilst visiting the Centre.
- Be process and systems orientated with a keen eye for delivering labour management, operational detail and health and safety compliance.
- Commercially astute to drive multiple revenue streams including admissions, party bookings, exclusive hire and the cafe.
- Execute local sales and marketing plans, including social media management.
- Work duty management shifts and a minimum of 1 weekend in 2.
Ideal backgrounds will be:
- 3 years Managerial experience leading a customer focused high footfall family entertainment or health and fitness club with a £1m+ turnover.
- A front of house approach to leading and coaching teams and delivering a great customer experience.
- Have an analytical approach and a passion to be the very best.
- Be first aid qualified and have a strong knowledge of health and safety.
In addition to a competitive basic salary of 40K, there is an annual performance related bonus of up to 10%, 28 days holiday per annum, cash plan benefit scheme and free parking on site. There are also excellent opportunities to develop your career as the business continues to expand throughout the country.
Due to the anticipated high level of interest in this opportunity only those candidates meeting the criteria will be contacted.
Locations
General Manager employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the family entertainment industry, especially in Tunbridge Wells. Understanding local competitors and market trends will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the family entertainment sector. Attend local events or join relevant online groups to connect with others who can provide insights or even referrals for the General Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Be ready to share specific examples of how you've improved customer experiences in previous roles.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you would approach revenue generation and operational efficiency. Think about innovative ideas you could bring to the role that align with the company's goals.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial experience, especially in customer-focused environments. Emphasise any relevant achievements, such as revenue growth or team development, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for family entertainment and your leadership style. Mention specific examples of how you've successfully managed teams and improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as operational management, health and safety compliance, and marketing strategies. Use keywords from the job description to demonstrate your fit.
Showcase Your Analytical Approach: Provide examples in your application that illustrate your analytical skills and how they have contributed to past successes. This could include data-driven decisions that improved operations or increased revenue.
How to prepare for a job interview at Leisure People Recruitment
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a large team. Be prepared to discuss your previous managerial experience and how you've successfully recruited, trained, and motivated staff in the past. Use specific examples to illustrate your leadership style and how it has positively impacted customer experience.
✨Demonstrate Operational Knowledge
This role requires a keen eye for operational detail and health and safety compliance. Familiarise yourself with relevant regulations and be ready to discuss how you have implemented processes in previous roles to ensure safety and efficiency. Highlight any experience you have with labour management and operational planning.
✨Be Commercially Savvy
The company is looking for someone who can drive multiple revenue streams. Prepare to talk about your experience with sales and marketing strategies, particularly in a family entertainment or similar environment. Discuss any successful campaigns you've executed and how they contributed to revenue growth.
✨Engage with Customer Experience
A strong focus on delivering an excellent customer experience is crucial. Think of examples where you've gone above and beyond to enhance customer satisfaction. Be ready to share your approach to handling customer feedback and ensuring a positive atmosphere in a high footfall environment.
