At a Glance
- Tasks: Lead and inspire a young team in a fun adventure park environment.
- Company: Established adventure park in Esher with a vibrant atmosphere.
- Benefits: Competitive salary, health cash plan, discounts, and free parking.
- Other info: Great career growth opportunities in a rapidly expanding company.
- Why this job: Make a real impact while managing exciting activities and events.
- Qualifications: 2 years management experience in fast-paced leisure or hospitality.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an operations manager to work at a well-established and successful adventure park based in Esher that generates a turnover of £2m per annum. The park has a wide variety of activities including trampolines, a climbing wall, slides, soft play and a café, hosting families and delivering a large number of parties and themed events throughout the year.
We are looking for an inspirational leader and coach who will thrive leading, coaching and developing what is typically a large but relatively young team of staff, many working part-time in a fast-paced and fun environment which at peak times is exceptionally busy with hundreds of parents and children coming through the doors every hour. The ideal candidate would have 2 years management experience working in a fast-paced leisure, hospitality or retail operation, have a positive and proactive approach and have a strong understanding of how to deliver operational excellence and health and safety compliance in leading and supporting a large team of up to 25 staff working on a busy shift.
You will be working a combination of shifts including 1 in 2 weekends, but your working hours will typically be between 9am and 8pm, which is much more favourable than the typical leisure or hospitality operation.
Key responsibilities include:
- Overseeing all operational aspects of the venue, ensuring smooth and efficient daily operations and exceptional guest experiences.
- The ongoing attraction, recruiting, coaching and training of your team with extensive coaching and group training sessions.
- Day to day management of the venue when on shift with a key focus on health and safety and delivering the brand standards.
- Responsible for driving income across the key secondary revenue lines - parties, F and B and retail spend.
- Working across all of the departments when required, front of house, café, on the floor and ordering stock/consumables.
- Responsible for dynamic rota management of team members based on footfall, ensuring labour percentages are achieved.
- Develop and execute local sales and marketing plans, including the management of social media.
- Manage and record all incidents and any accidents that may occur whilst on shift.
You will be customer facing and highly visible within the role requiring first class interpersonal and communication skills.
We are looking to offer the successful candidate a basic salary of £31.2K. Benefits include a health cash plan, 40% off F and B, free parking on site and friends and family discounts. There are significant opportunities for career development as the company is already a market leader in their sector and continuing to grow rapidly through acquisition. Interviews are immediately available.
Locations
Operations Manager in Esher, Surrey employer: Leisure People Recruitment
Join a vibrant and dynamic adventure park in Esher, where you will lead a passionate team in delivering exceptional experiences for families. With a focus on employee growth, we offer extensive coaching opportunities, a supportive work culture, and attractive benefits including a health cash plan and generous discounts. As a market leader in the leisure sector, we provide a unique environment that fosters both personal and professional development, making it an excellent place to build your career.
Contact Details:
Leisure People Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Esher, Surrey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leisure People Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leisure People Recruitment
Don't be shy about reaching out to Leisure People Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Esher, Surrey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leisure People Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leisure People Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
