At a Glance
- Tasks: Lead a high-performing restaurant team and ensure exceptional guest experiences.
- Company: Prestigious private members' club in Surrey, known for luxury dining and leisure.
- Benefits: Competitive salary, discretionary bonus, pension, and meals on duty.
- Other info: Immediate interviews available for passionate candidates.
- Why this job: Join a top-tier club and make a real impact in luxury hospitality.
- Qualifications: Strong leadership skills and experience in high-end service environments.
Restaurant Manager
Private members club Surrey £55,900 plus 10% discretionary bonus OTE £60,000
We're seeking an outstanding Restaurant Manager to lead operations at one of the UK's most prestigious private members' clubs, with sites in London and Surrey. Offering exceptional dining, luxury accommodation, and world-class leisure facilities, the Club prides itself on delivering an unrivalled member experience.
You will be required to lead, motivate and inspire a high-performing restaurant team, ensuring consistently exceptional service and memorable experiences for guests. The Restaurant Manager will take responsibility for the efficient day-to-day operation of the restaurant while maintaining the highest standards of service, team performance, compliance and commercial awareness.
Main Responsibilities
- Implement and maintain Standard Operating Procedures (SOPs) to ensure consistently high standards of service and an exceptional dining experience for all guests.
- Maintain and continually improve service standards in line with recognised luxury hospitality benchmarks.
- Proactively manage guest enquiries, feedback and complaints with professionalism, resolving issues promptly and escalating matters where appropriate.
- Prepare staff rotas and monitor attendance and working hours to ensure appropriate staffing levels according to business requirements.
- Lead recruitment, onboarding, training and performance management to build and maintain a motivated, capable and engaged team.
- Foster a positive and inclusive working environment where team members feel supported, empowered and encouraged to exceed expectations.
- Act as a role model within the department, demonstrating professionalism, integrity, enthusiasm and a guest-focused approach at all times.
- Support the preparation and management of departmental budgets, ensuring expenditure remains within agreed limits and monitoring actual and forecast performance regularly.
- Promote clear, consistent communication within the restaurant team and across other departments to ensure effective collaboration.
- Ensure compliance with all relevant licensing legislation and responsible service requirements.
- Ensure all Health & Safety, food safety, hygiene, allergen management and fire safety policies and procedures are followed and consistently applied.
- Complete all mandatory training and ensure that team members complete required training within agreed timescales.
- Maintain a strong focus on operational efficiency, service delivery and continuous improvement.
- Work closely with senior management and other departments to identify opportunities to improve the overall guest experience.
About you:
Essential
- Strong leadership and people-management skills.
- Proven experience of delivering consistently high service standards within a hospitality, restaurant, club or luxury service environment.
- Excellent guest/customer service skills and a genuine passion for delivering exceptional experiences.
- Strong attention to detail and a proactive approach to problem-solving.
- Sound understanding of Health & Safety requirements, including food safety, risk assessments, allergen management and staff training.
- Experience of budget planning, cost control and financial monitoring.
- Excellent verbal and written communication skills.
- Ability to remain calm, professional and effective under pressure.
- Strong knowledge of food hygiene and safety standards.
- Awareness of licensing legislation and responsible alcohol service.
- Knowledge and understanding of professional bar service.
- A collaborative approach and ability to work effectively as part of a wider management team.
- Strong organisational and problem-solving skills.
- Ability to motivate, coach and develop team members.
Desirable
- WSET Level 2 or above, or equivalent wine and spirits qualification.
- Hospitality or Business Management degree, diploma or equivalent professional experience.
- Experience of cross-functional or multi-departmental leadership.
- Experience within a luxury hospitality, private members' club, fine-dining restaurant or similarly high-end environment.
Values & Behaviours
The successful candidate will demonstrate a strong commitment to the organisation's values and will consistently promote a culture of excellence, accountability, respect, trust and sustainability.
Our Values
Heritage * Excellence * Accountability * Respect * Trust * Sustainability
Benefits
- Great Basic Salary of £55,900
- Plus discretionary 10% bonus
- Achievable OTE of up to £60,000
- Company pension
- Optional Private medical insurance
- Meals on Duty
Interviews available immediately
Restaurant Manager Surrey £60,000 OTE in Epsom employer: Leisure People Recruitment
As a General Manager at our well-established golf course in Solihull, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive benefits including 33 days of annual leave, free golf and leisure memberships, and access to salary sacrifice schemes, we foster a culture of collaboration and excellence. Join us to lead a passionate team and make a meaningful impact on our community while enjoying the unique advantages of working in a vibrant leisure setting.
Contact Details:
Leisure People Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager Surrey £60,000 OTE in Epsom
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leisure People Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leisure People Recruitment
Don't be shy about reaching out to Leisure People Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Manager Surrey £60,000 OTE in Epsom
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leisure People Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leisure People Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
