At a Glance
- Tasks: Lead and inspire teams to enhance customer experiences at a vibrant arts venue.
- Company: Join a supportive organisation dedicated to enriching community lives through arts and entertainment.
- Benefits: Enjoy 25 days leave, health cash plans, and discounts on leisure activities.
- Other info: Must be available for evening events and weekends; passion for arts and culture is a plus.
- Why this job: Make a real impact in a fun environment while advancing your career in the arts sector.
- Qualifications: Experience in hospitality or venue management with strong leadership and operational skills required.
The predicted salary is between 38000 - 42000 £ per year.
Overview
Deputy General Manager – Arts & Entertainment Venue in Winchester. Up to £38,000 + Excellent benefits & Development. 37-hour week (mainly 9-5). Due to an internal promotion, we are looking for a charismatic, customer centric leader to help drive the commercial performance and improve the overall customer experience of a wonderful arts, music and entertainment venue hosting live events, workshops, exhibitions, holiday programmes and talks in the heart of Winchester.
This role is the perfect opportunity to make your mark, and high performance will be rewarded with opportunities to support the wider business and progression over time.
Key responsibilities
- Coach and inspire the service teams to go above and beyond for their customers and the business.
- Manage the venue through the daily peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience.
- Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.
- Ensure sales opportunities are maximised across ticketing, retail, food and beverage and events through creative thinking, a clear strategy and strong leadership.
- Introduce and embed the organisations new balance scorecard system.
- Act as the General Manager in their absence including every other weekend.
- Support the General Manager on developing the overall business strategy to improve commercial performance.
- Opportunity to develop and evolve the role further.
- Ongoing mentoring and development to support with future advancement to General Manager and beyond.
- Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
- 25 days annual leave plus bank holidays
- Life assurance 3x annual salary
- Health cash plan.
- Discounts on retail, leisure, going out and holidays
- Generous occupational maternity, paternity, adoption and sick pay.
- Working a 37-hour week mainly 9-5.
The person
- Hands-on business minded leader with fantastic hospitality skills.
- Experienced in coaching and inspiring teams to improve performance within a similar environment such as performing arts, theatres, live events venues, recreational facilities, entertainment venues, or visitor attractions.
- Multi-faceted operations experience possibly as a Deputy General Manager, Operations Manager, Customer Service Manager, Visitor Experience Manager, Centre Manager or Venue Manager.
- Can provide evidence of improving sales, service and operational performance in previous roles.
- Experience of managing budgets and interpreting income and expenditure lines to make business improvements.
- Experience in taking on and implementing new projects for a business.
- Ideally experience in implementing balance scorecard type metrics.
- Have your own transport or living local to Winchester.
- Able to work a couple of evenings a week for events and every other weekend.
- Ideally have an interest in music, arts, and culture and enriching the lives of the local community.
For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Business Development
Industries
- Museums, Historical Sites, and Zoos; Performing Arts and Spectator Sports; Recreational Facilities
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Deputy General Manager- Arts and Entertainment Venue in Winchester employer: Leisure People Recruitment
As a General Manager at our well-established golf course in Solihull, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive benefits including 33 days of annual leave, free golf and leisure memberships, and access to salary sacrifice schemes, we foster a culture of collaboration and excellence. Join us to lead a passionate team and make a meaningful impact on our community while enjoying the unique advantages of working in a vibrant leisure setting.
Contact Details:
Leisure People Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager- Arts and Entertainment Venue in Winchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leisure People Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leisure People Recruitment
Don't be shy about reaching out to Leisure People Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager- Arts and Entertainment Venue in Winchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leisure People Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leisure People Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
