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For Companies At a Glance
- Tasks: Lead and inspire teams to enhance customer experiences at a vibrant arts venue.
- Company: Join a supportive organisation dedicated to enriching community lives through arts and entertainment.
- Benefits: Enjoy 25 days leave, health cash plans, and discounts on leisure activities.
- Why this job: Make a real impact in a fun environment while advancing your career in the arts sector.
- Qualifications: Experience in hospitality or venue management with strong leadership and operational skills required.
- Other info: Must be available for evening events and weekends; passion for arts and culture is a plus.
The predicted salary is between 38000 - 42000 £ per year.
Overview
Deputy General Manager – Arts & Entertainment Venue in Winchester. Up to £38,000 + Excellent benefits & Development. 37-hour week (mainly 9-5). Due to an internal promotion, we are looking for a charismatic, customer centric leader to help drive the commercial performance and improve the overall customer experience of a wonderful arts, music and entertainment venue hosting live events, workshops, exhibitions, holiday programmes and talks in the heart of Winchester.
This role is the perfect opportunity to make your mark, and high performance will be rewarded with opportunities to support the wider business and progression over time.
Key responsibilities
- Coach and inspire the service teams to go above and beyond for their customers and the business.
- Manage the venue through the daily peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience.
- Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.
- Ensure sales opportunities are maximised across ticketing, retail, food and beverage and events through creative thinking, a clear strategy and strong leadership.
- Introduce and embed the organisations new balance scorecard system.
- Act as the General Manager in their absence including every other weekend.
- Support the General Manager on developing the overall business strategy to improve commercial performance.
- Opportunity to develop and evolve the role further.
- Ongoing mentoring and development to support with future advancement to General Manager and beyond.
- Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
- 25 days annual leave plus bank holidays
- Life assurance 3x annual salary
- Health cash plan.
- Discounts on retail, leisure, going out and holidays
- Generous occupational maternity, paternity, adoption and sick pay.
- Working a 37-hour week mainly 9-5.
The person
- Hands-on business minded leader with fantastic hospitality skills.
- Experienced in coaching and inspiring teams to improve performance within a similar environment such as performing arts, theatres, live events venues, recreational facilities, entertainment venues, or visitor attractions.
- Multi-faceted operations experience possibly as a Deputy General Manager, Operations Manager, Customer Service Manager, Visitor Experience Manager, Centre Manager or Venue Manager.
- Can provide evidence of improving sales, service and operational performance in previous roles.
- Experience of managing budgets and interpreting income and expenditure lines to make business improvements.
- Experience in taking on and implementing new projects for a business.
- Ideally experience in implementing balance scorecard type metrics.
- Have your own transport or living local to Winchester.
- Able to work a couple of evenings a week for events and every other weekend.
- Ideally have an interest in music, arts, and culture and enriching the lives of the local community.
For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Business Development
Industries
- Museums, Historical Sites, and Zoos; Performing Arts and Spectator Sports; Recreational Facilities
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Deputy General Manager- Arts and Entertainment Venue employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager- Arts and Entertainment Venue
✨Tip Number 1
Familiarise yourself with the arts and entertainment scene in Winchester. Attend local events, exhibitions, and workshops to understand the community's preferences and needs. This knowledge will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with professionals in the industry by joining relevant groups on social media or attending local networking events. Building connections can provide valuable insights and potentially lead to referrals for the Deputy General Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing teams and improving operational performance. Think of specific examples where you've successfully coached staff or implemented new strategies that led to increased sales or customer satisfaction.
✨Tip Number 4
Showcase your understanding of financial management by being ready to discuss how you've previously managed budgets and interpreted financial data. Highlight any experience you have with balance scorecard metrics, as this is a key aspect of the role.
We think you need these skills to ace Deputy General Manager- Arts and Entertainment Venue
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, operations, and team leadership. Use specific examples that demonstrate your ability to improve sales and service performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the arts and entertainment sector. Mention how your skills align with the responsibilities of the Deputy General Manager role and express your enthusiasm for contributing to the venue's success.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles, such as revenue growth, successful project implementations, or improvements in customer satisfaction. This will help you stand out as a results-driven candidate.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Leisure People Recruitment
✨Show Your Passion for Arts and Entertainment
Make sure to express your enthusiasm for the arts and entertainment sector during the interview. Share any personal experiences or projects that highlight your interest in music, arts, and culture, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully coached and inspired teams in previous roles. Discuss specific situations where your leadership made a positive impact on team performance and customer satisfaction.
✨Highlight Operational Experience
Be ready to discuss your experience managing day-to-day operations in a similar environment. Provide concrete examples of how you've ensured safety compliance, cleanliness, and overall operational efficiency in past roles.
✨Discuss Financial Acumen
Since the role involves managing budgets and improving commercial performance, be prepared to talk about your experience with financial management. Share instances where you interpreted income and expenditure lines to make informed business decisions.
