At a Glance
- Tasks: Lead customer service transformation across 80 leisure centres and enhance member experience.
- Company: Join a leading leisure and fitness operator with a focus on innovation.
- Benefits: Competitive salary, car allowance, bonus potential, and flexible working options.
- Other info: Enjoy a dynamic role with opportunities for travel and career growth.
- Why this job: Make a real impact in the health and fitness industry while driving change.
- Qualifications: Experience managing multi-site customer service teams and a passion for health and fitness.
The predicted salary is between 42500 - 42500 £ per year.
- Regional Customer Service Manager - Health & Fitness
- Ideal Location – Derby/Nottingham/Leicester
- £42,500 + £3480 Car Allowance + 15% bonus potential
We are working with a leading leisure and fitness operator to find a Regional Customer Service Manager to provide strategic, commercial, and operational support to the front of house teams across 80 leisure centres.
Your region covers a wide territory, going as far North as Middlesborough, down to Bedfordshire and across to Norfolk and Suffolk with a strong focus on Leicestershire, Derbyshire and Nottinghamshire.
As such an ideal base location will be in the East Midlands.
This is a high-impact, specialist role focused on driving transformation across Customer Service and Operations where you will be tasked with shaping standards and raising performance, influencing regional strategy and building a service culture fit for the future.
The role is typically Monday-Friday with just 1 weekend working in 4, 1-2 days/week working from home with 3-4 days week visiting sites and concentrating on the highest turnover operations, mobilising new contracts and those centres that are missing targets and Key performance indicators as well as attending regional meetings.
It is likely you will spend 4-5 days per month staying overnight in a Premier Inn,
Key Responsibilities
- Ensuring consistent delivery of high standards and improved enquiry management
- Meet key targets for SPH, data and money collection, enquiry management and mystery shop scores.
- Work closely with the head of retail management on product promotion, sales, and product availability.
- Leads and embeds digital transformation initiatives across the front of house teams
- Develops and implements clear 12-month business and training plans
- Builds strong partnerships with Sales and Operational colleagues
- Improves enquiry response times and enhances member experience.
- Ensures process consistency and compliance across all sites.
- Have a good understanding/analysis of all social media platforms driving enquiries
We are keen to hear from candidates who has
- Proven experience managing a significant multi-site customer service team.
- Is collaborative, commercially aware, and results-focused
- Coaches’ teams to high performance through positive influence.
- Has a full, clean UK driving licence and is prepared to travel extensively.
- Ideally have a genuine interest and passion for health and fitness.
Interviews are immediately available.
Regional Customer Support Manager in Chesterfield employer: Leisure People Recruitment
As a leading player in the golf activity and event venue sector, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from competitive salaries, comprehensive training programmes, and ample opportunities for career advancement, all while working in a vibrant location that promotes both professional and personal growth. Join us to be part of a team that values your contributions and supports your journey towards success.
Contact Details:
Leisure People Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Support Manager in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leisure People Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leisure People Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Customer Support Manager in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leisure People Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Leisure People Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leisure People Recruitment!
How to prepare for a job interview at Leisure People Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
