At a Glance
- Tasks: Lead a luxury spa team, ensuring exceptional service and operational excellence.
- Company: Join a premier private country club in beautiful Cambridgeshire.
- Benefits: Competitive salary, staff discounts, complimentary club facilities, and a company pension.
- Other info: Immediate interviews available for enthusiastic candidates.
- Why this job: Create unforgettable spa experiences while inspiring a passionate team.
- Qualifications: Experience in luxury spa management and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Spa Manager Cambridgeshire £38,000 OTE
We are seeking an experienced and passionate Spa Manager to lead the day-to-day operation of our luxury spa, located within an exclusive private Golf, Health Club & Spa in the heart of Cambridgeshire.
This is an exciting opportunity for a hands-on manager who combines exceptional leadership with therapist expertise and a passion for delivering outstanding member and guest experiences.
The successful candidate will oversee a team of professional therapists across six treatment rooms, ensuring the highest standards of service, operational excellence, and commercial performance.
As Spa Manager, you will be responsible for creating a welcoming, luxurious environment while driving team performance, revenue growth, and member satisfaction.
Key Responsibilities
- Lead, inspire, and develop a team of qualified spa therapists, fostering a positive, high-performing culture.
- Manage the daily operation of the spa, ensuring exceptional standards of presentation, cleanliness, and customer service.
- Oversee the smooth running of six treatment rooms, ensuring efficient scheduling and maximum treatment occupancy.
- Deliver an exceptional member and guest experience, consistently exceeding expectations.
- Recruit, train, coach, and support the ongoing development of the spa team.
- Conduct regular performance reviews and implement development plans where required.
- Ensure all treatments are delivered to the highest professional standards and in accordance with brand protocols.
- Manage therapist rotas, staffing levels, and holiday planning to meet operational requirements.
- Monitor and drive treatment and retail sales performance, identifying opportunities to maximise revenue.
- Manage stock levels, ordering, and inventory control for professional and retail products.
- Maintain compliance with all health and safety, hygiene, and licensing requirements.
- Handle customer feedback professionally, resolving issues promptly and effectively.
- Work collaboratively with the wider club management team to promote spa services, memberships, and seasonal campaigns.
- Prepare operational reports, budgets, and KPI analysis to support business objectives.
About You
The ideal candidate will be an experienced Spa Manager with a strong background in luxury spa operations and therapist management. You will possess:
- Previous experience as a Spa Manager or Assistant Spa Manager within a premium spa, hotel, health club, or private members' club.
- A recognised Level 3 (or equivalent) Beauty Therapy qualification, with hands-on treatment experience.
- Strong leadership skills with experience managing, motivating, and developing a team.
- Excellent operational and organisational abilities.
- Commercial awareness with a proven track record of achieving treatment and retail sales targets.
- Outstanding customer service and communication skills.
- The ability to lead by example and support the team during busy operational periods.
- Strong IT skills and experience using spa booking and management systems.
- A proactive, professional, and flexible approach.
Desirable
- Therapist qualifications NVQ level 2 and level 3 or CIBTAC or CIDESCO
- Experience within a luxury spa or private members' club environment.
- Experience with ESPA, ELEMIS, Temple Spa, or similar premium spa brands.
What We Offer
- The opportunity to work within one of Cambridgeshire's premier private country clubs.
- A supportive and professional working environment.
- Complimentary use of club facilities (subject to policy).
- Staff discounts on treatments, retail products, food, and beverage.
- Company pension.
- Competitive salary of £33,000 basic
- Plus performance-related incentives
If you're passionate about delivering exceptional spa experiences, inspiring teams, and creating a luxury environment for members and guests, we'd love to hear from you.
Interviews available immediately
Spa Manager Cambridgeshire £38,000 OTE employer: Leisure People Recruitment
As a leading player in the golf activity and event venue sector, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from competitive salaries, comprehensive training programmes, and ample opportunities for career advancement, all while working in a vibrant location that promotes both professional and personal growth. Join us to be part of a team that values your contributions and supports your journey towards success.
Contact Details:
Leisure People Recruitment Recruitment Team
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We think you need these skills to ace Spa Manager Cambridgeshire £38,000 OTE
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