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- Tasks: Lead a vibrant leisure centre, ensuring top-notch operations and customer satisfaction.
- Company: Join a progressive Leisure Trust dedicated to community health and well-being.
- Benefits: Enjoy 21 days annual leave, free gym membership, and professional development opportunities.
- Why this job: Make a real difference in your community while advancing your career in leisure management.
- Qualifications: Experience in venue operations and team leadership; fitness management background preferred.
- Other info: Dynamic role with flexible shifts and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Centre Manager to assume responsibility for a state-of-the-art sports, leisure and fitness centre in Northfield, Southwest Birmingham. This high usage centre attracts the whole family with multiple pools, an extensive aquatics programme, large gym and junior and adult studio timetable, clubs and holiday programmes. You would be working for an ambitious progressive Leisure Trust who are on a mission to increase the health, well-being and physical activity levels of the communities they serve. They continue to invest in their teams, their facilities and services, and are adding more centres to their portfolio so this is a fantastic opportunity to develop and advance your career in the future.
Overview of the role:
- Lead and manage the Duty Manager teams, including recruitment, development, and performance management.
- Take responsibility for the day-to-day operations and health and safety of the centre to ensure it is clean, safe, compliant and in great working order.
- Work with the fitness and aquatics teams to improve the customer experience and customer retention.
- Support with managing the budgets and delivering the business plan.
- Handle customer enquiries, complaints and ensure high levels of service delivery.
- Work a range of shifts including one early a week, one late a week, several mid shifts for management/admin and working one weekend a month.
Benefits:
- 21 days annual leave plus Bank Holidays + your birthday off.
- Up to 6% employer matched pension contribution.
- Free on-site carpark.
- Free gym membership and big discounts on clubs, programmes, F&B and retail.
- Ongoing investment into your professional development with additional qualifications and courses and advancement opportunities.
The ideal candidate:
- Passionate about delivering a great customer experience and increasing the health and wellbeing of your community.
- Comprehensive experience in managing multi-faceted venue operations including health and safety and swimming pool operations.
- Experience in coaching, developing, leading and organising large teams.
- Fitness/Leisure Management industry experience possibly as a Club Manager, Centre Manager or Deputy General Manager, Operations Manager or Head of ready for the next step.
- Hold your National Pool Lifeguard, First Aid at Work and pool plant operators’ qualifications OR willing to undertake them through the company as part of the onboarding process.
- Have your own transport or live close to Northfield southwest Birmingham for easy access to the centre on a shift basis.
For more information, please click apply and we will be in contact with you promptly if you have the right level of experience.
Leisure Centre Manager - Northfield in Birmingham employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Centre Manager - Northfield in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the leisure and fitness industry. Attend local events or workshops to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Show up prepared! If you land an interview, research the centre thoroughly. Know their programmes, values, and community initiatives. This will help you tailor your answers and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Be ready to demonstrate your skills! Bring examples of how you've improved customer experiences or managed teams in the past. Use real-life scenarios to showcase your leadership and operational expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Leisure Centre Manager - Northfield in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Centre Manager role. Highlight your experience in managing teams and operations, especially in leisure or fitness settings. We want to see how you can bring your passion for customer experience to our centre!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background aligns with our mission to boost community health and well-being. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Qualifications: If you have qualifications like the National Pool Lifeguard or First Aid at Work, make sure they’re front and centre in your application. If you’re willing to get these through us, mention that too! It shows your commitment to the role and our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Leisure People Recruitment
✨Know Your Centre Inside Out
Before the interview, make sure you research the leisure centre thoroughly. Familiarise yourself with their facilities, programmes, and community initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their mission of promoting health and well-being.
✨Showcase Your Leadership Skills
As a Centre Manager, you'll be leading teams, so be prepared to discuss your experience in managing and developing staff. Think of specific examples where you've successfully led a team or improved performance. Highlight your coaching style and how you motivate others to achieve their best.
✨Demonstrate Customer-Centric Thinking
The role emphasises delivering a great customer experience, so come ready with examples of how you've handled customer enquiries or complaints in the past. Discuss strategies you've implemented to enhance customer satisfaction and retention, showing that you understand the importance of community engagement.
✨Prepare for Operational Questions
Expect questions about day-to-day operations, health and safety protocols, and budget management. Brush up on relevant regulations and best practices in the leisure industry. Being able to articulate your approach to maintaining a safe and compliant environment will set you apart as a knowledgeable candidate.
