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- Tasks: Lead a historical visitor attraction, driving performance and creating engaging programmes.
- Company: Join a large, supportive organisation with a purpose to enrich communities.
- Benefits: Enjoy 25 days annual leave, health cash plan, and discounts on leisure activities.
- Other info: Opportunity for progression and ongoing mentoring in a fun, inclusive workplace.
- Why this job: Make a real impact in a vibrant environment while developing your career.
- Qualifications: Experience in management within leisure or cultural sectors and a passion for visitor engagement.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a charismatic, customer centric, operationally sound and commercial astute General Manager to drive the performance of a wonderful historical visitor attraction in Basingstoke, Hampshire. The venue has loads of potential to develop new programmes and events to a wide-ranging audience, so we are looking for someone with the vision and entrepreneurial skills to increase visitor numbers and maximise revenue opportunities. You would be working for a larger group with purpose and ambition to grow, so this role could lead onto progression and supporting the wider business.
Key responsibilities
- In conjunction with the SLT, develop and deliver a business plan to improve visitor numbers, visitor engagement and revenue to the business.
- Foster a culture of high performance with your management and front-line teams, setting commercial and customer experience targets.
- Drive secondary spend and margins across the café, venue hire and retail with new products, promotions and proactive initiatives.
- Work closely with the programming and events team to develop new and innovative programmes and events for children and adults as well as ensuring they are executed well.
- Work closely with the Deputy General Manager to ensure the operation runs smoothly, is safe, compliant and guests have an amazing customer experience at every touch point.
- Opportunity to develop and evolve the role further.
- Ongoing mentoring and development to support with future advancement.
- Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
Benefits
- 25 days annual leave plus bank holidays
- Life assurance 3x annual salary
- Health cash plan.
- Discounts on retail, leisure, going out and holidays
- Generous occupational maternity, paternity, adoption and sick pay.
The ideal person
- Entrepreneurial, strategic and hands-on approach to driving business performance.
- General Manager experience within a busy multi-faceted leisure, tourism, entertainment, visitor attraction, arts, historical, cultural or live event operation.
- A proven track record in developing and delivering business plans resulting in improved commercial performance.
- Experience in developing new programmes and events.
- Profit and loss, budgeting, forecasting and profit margin management experience.
- Have your own transport and live within easy reach of Basingstoke, Hampshire.
- Able to work 9-5pm or 9.30-5.30 during the week and approximately every other weekend.
- Ideally have an interest in history, culture or visitor attractions.
General manager- Visitor Attraction in Basingstoke employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General manager- Visitor Attraction in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your charisma shine through. Be engaging and share your vision for the role – they want to see how you can bring that entrepreneurial spirit to their attraction.
✨Tip Number 3
Prepare for situational questions! Think about how you've tackled challenges in previous roles, especially around driving visitor engagement and revenue. Use specific examples to demonstrate your operational savvy and customer-centric approach.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you note expressing your enthusiasm for the role. It shows you're genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace General manager- Visitor Attraction in Basingstoke
Some tips for your application 🫡
Show Your Charisma: When writing your application, let your personality shine through! We want to see that you’re not just a fit on paper but also someone who can engage and inspire others. Use a friendly tone and share examples of how you've connected with customers in the past.
Highlight Your Experience: Make sure to detail your previous roles, especially if you've worked in visitor attractions or similar environments. We love seeing a proven track record, so don’t hold back on showcasing your achievements in driving business performance and developing new programmes.
Be Visionary: We’re looking for someone with entrepreneurial skills, so in your application, share your ideas for increasing visitor numbers and maximising revenue. Think outside the box and show us how you can bring fresh, innovative concepts to our venue!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our supportive and fun organisation!
How to prepare for a job interview at Leisure People Recruitment
✨Know Your Venue Inside Out
Before the interview, make sure you research the historical visitor attraction thoroughly. Understand its history, current programmes, and potential areas for growth. This will not only show your genuine interest but also allow you to discuss how you can contribute to increasing visitor numbers and enhancing the overall experience.
✨Showcase Your Entrepreneurial Spirit
Prepare examples of how you've successfully developed new programmes or events in previous roles. Be ready to discuss your strategic thinking and hands-on approach to driving business performance. Highlight any innovative ideas you have for the venue that could attract a wider audience and boost revenue.
✨Demonstrate Leadership Skills
As a General Manager, you'll need to foster a high-performance culture. Think of specific instances where you've motivated teams or set targets that led to improved customer experiences. Be prepared to share how you would work with both management and front-line teams to achieve commercial and customer experience goals.
✨Engage with the Interviewers
During the interview, don't just answer questions—engage with your interviewers. Ask them about their vision for the attraction and how they see the role evolving. This shows your enthusiasm and willingness to be part of a larger purpose, which is key in a supportive and inclusive organisation.