More about your role
As a Duty Manager, you'll be responsible for the safe and efficient day-to-day operation of the leisure centre. You'll lead operational teams during shifts, ensuring activities are delivered safely, staffing levels are maintained and high standards of customer service and site presentation are achieved. Working closely with colleagues across the centre, you'll support the smooth running of all departments and act as a representative of senior management when required.
You'll oversee health and safety compliance, respond to customer and colleague concerns, manage incidents and ensure equipment and activity areas are prepared to a high standard. You'll also support the recruitment, development and day-to-day management of recreational assistants and frontline colleagues, while maintaining accurate records and completing operational administration tasks.
Essential criteria
- Holds a valid NPLQ or First Aid at Work (FAW) qualification.
- Competent in using Microsoft Office applications, including Word and Excel.
- Background in supervising or coordinating teams within a leisure, hospitality, retail or customer-facing environment.
- Involvement in managing health and safety, incident response or operational compliance activities.
- Experience handling customer enquiries, complaints or service issues in a fast-paced environment.
More about you
You're a proactive and confident leader who enjoys creating safe, welcoming and well-run environments for customers and colleagues. You'll be comfortable making decisions, coordinating teams and responding effectively to operational challenges. With a strong focus on health and safety and customer service, you'll take pride in maintaining high standards across the centre. For wet sites, a Pool Plant Operators Certificate is required. An Enhanced DBS check is required for this role.
Benefits (casual roles will vary)
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- We pay the Real Living Wage as a minimum
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues up to 2%
- Option to buy or sell annual leave days
- Healthcare cashback plan for everyday medical costs, with private GP and health support services available
- Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
- Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
- Ongoing training, professional qualifications, internal development programmes and career progression opportunities
- Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
- Strong focus on inclusion, wellbeing and colleague engagement
- Free membership to Places Gyms
- Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence
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Duty Manager in Tewkesbury employer: Leisure (Operations)
RMG is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth, particularly in the dynamic field of service charge accounting. With a hybrid working model based in Hoddesdon, employees benefit from a flexible environment that promotes work-life balance while engaging with a diverse portfolio of large developments. The company encourages continuous learning and development, making it an ideal place for those looking to advance their accounting qualifications and career.
