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- Tasks: Lead a dynamic team, manage operations, and enhance customer experiences in a leisure facility.
- Company: Join Places for People Group, a social enterprise dedicated to community wellbeing.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Previous management experience in leisure and a valid First Aid certificate required.
- Other info: Great opportunities for personal growth and a supportive team culture.
The predicted salary is between 25000 - 30000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More about your role
This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer’s concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
More about you
With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. It is essential that you hold a valid First Aid at Work certificate with AED bolt on.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Duty Manager in Surrey employer: Leisure (Operations)
Contact Detail:
Leisure (Operations) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Places for People Group and their community-focused mission. Show us how your values align with theirs, and be ready to discuss how you can contribute to creating active places and healthy people.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully managed a team or resolved customer concerns. We want to see that you can handle the varied responsibilities of a Duty Manager with confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our cause at Places Leisure.
We think you need these skills to ace Duty Manager in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight any supervisory or management experience in leisure facilities, as well as your customer service skills. We want to see how you can contribute to our community!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your values align with ours at Places for People. Show us your personality and what makes you a great fit for our team.
Showcase Your First Aid Skills: Since being a registered first aider is essential for this role, make sure to mention your First Aid at Work certificate and any relevant experience. This will set you apart from other candidates and show us you're ready to take on responsibility.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Leisure (Operations)
✨Know the Company Culture
Before your interview, take some time to understand Places for People Group's mission and values. They’re all about community and support, so think about how your own values align with theirs. This will help you demonstrate that you're not just looking for a job, but that you genuinely want to be part of their cause.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed or trained staff. Highlight any specific challenges you faced and how you overcame them, as this will show your potential employer that you can handle the responsibilities of the role.
✨Prepare for Customer Service Scenarios
Customer service is key in this role, so think about common issues that might arise in a leisure facility. Be ready to discuss how you would handle customer complaints or concerns. Practising these scenarios can help you feel more confident and show that you’re proactive about ensuring a positive experience for everyone.
✨Get Familiar with First Aid Protocols
Since being a registered first aider is part of the job, brush up on your first aid knowledge and be prepared to discuss it in the interview. If you have any relevant experiences or certifications, make sure to mention them. This will set you apart from other candidates and show that you take safety seriously.