At a Glance
- Tasks: Lead a team to create a welcoming environment and drive membership growth.
- Company: Join a social enterprise dedicated to building thriving communities and promoting health.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Other info: Dynamic role with opportunities for personal development and career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in membership sales and team management, with a passion for health and fitness.
The predicted salary is between 31500 - 38500 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community.
That's why we build homes and deliver services for everyone in the community to thrive.
At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company.
We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported.
At Places for People, you're more than just a number - you're part of our cause.
More about your role
You will work across a busy leisure facility helping drive membership numbers by creating an environment that is friendly, welcoming and supportive of a customer's choice on how, when and where they are active.
You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms.
You will lead and coach the membership teams in the ‘everyone a member' objective, ensuring that they respond to all membership enquiries from prospective and current members.
Your team will show an interest in those that have shown an interest in us – be responsible for the following up of all enquiries and prospects who do not join.
Manage enquiries and prospects making full use of the technology provided and following the processes and procedures determined.
You will monitor your personal and your team's sales performance and complete any reporting requirements within deadlines.
You will ensure that your team uses sales tools and techniques documented within Places Leisure Membership management manual and those communicated through coaching and training
For more information please download our job profile available on our website.
More about you
You will have experience in membership sales, ideally within a leisure/hospitality environment.
You should also have experience of leading teams, managing them to KPIs.
You should be passionate about health and fitness and have strong product knowledge.
As a manager you will need to communicate Places Leisure's vision to your team and ensure everyone undertakes a customer first approach and understands the team's objectives.
You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis.
You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets.
You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
- #J-18808-Ljbffr
Placemaker Manager (Customer Service And Membership Manager) in South Harting employer: Leisure (Operations)
At Places for People, we pride ourselves on being an excellent employer, offering a dynamic work environment in Preston that fosters professional growth and collaboration. With a strong commitment to employee wellbeing, we provide competitive salaries, generous holiday allowances, and access to ongoing training and development opportunities, ensuring that you can thrive both personally and professionally while contributing to meaningful financial insights within our diverse and ambitious organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Placemaker Manager (Customer Service And Membership Manager) in South Harting
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leisure (Operations). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leisure (Operations) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Placemaker Manager (Customer Service And Membership Manager) in South Harting
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leisure (Operations):Your cover letter is your chance to shine! Tell us why you want to work at Leisure (Operations) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leisure (Operations)!
How to prepare for a job interview at Leisure (Operations)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
