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- Tasks: Join us as a Reception and Customer Service Placemaker, creating welcoming experiences for our community.
- Company: Places for People Group is a social enterprise dedicated to building homes and thriving communities.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Why this job: Be part of a vibrant team that values your growth and fosters a healthy, active lifestyle.
- Qualifications: Previous customer service experience is a plus, but enthusiasm and a proactive attitude are key.
- Other info: Opportunities for career progression and ongoing training in various areas await you!
The predicted salary is between 24000 - 36000 £ per year.
We are Places for People Group, a social enterprise that believes it's people who make a community. We build homes and deliver services for everyone to thrive. At Places Leisure, we aim to change lives by creating active places and healthy people for communities to flourish, aspiring to be the UK's leading health and wellbeing enabler.
We treat our team with the same philosophy as our communities, ensuring they are appreciated and supported. At Places for People, you're more than just a number — you're part of our cause.
More About the Role:
We have an exciting opportunity for a Reception and Sales colleague (internally known as a Placemaker) at Places Leisure. You will work in a lively environment with like-minded people, inspiring others to work together and deliver their best. You should be highly organized, excel at customer service, and foster a helpful and welcoming environment that leaves a positive first impression on members and visitors.
Previous experience in sales and customer service is beneficial, but if you are proactive and self-motivated, our training and development programs will support your success and growth. Opportunities within Places Leisure include progressing to roles such as Placemaker Assistant Manager and Placemaker Manager. We offer ongoing training, including customer service and sales development, webinars, seminars, and cross-training in areas like lifeguarding and swimming instruction.
More About You:
- You can build personable and meaningful relationships with customers.
- You can multitask and manage daily operations confidently.
- You advocate for physical activity and contribute to creating active and healthy communities.
- You are skilled in sales tools and techniques.
- You are sales-focused and target-driven.
- You are passionate about delivering first-class customer service and exceeding standards.
We are a diverse and ambitious business that offers challenging and rewarding opportunities. Our benefits package includes:
- Real Living Wage Foundation alignment
- 2% bonus scheme
- Full health & fitness membership for you and nominated family members
- Flexible working options
- Opportunity to purchase additional leave
- Ongoing personal development
- Company pension scheme
- Healthcare cashback plan (up to £500/year)
- Discounts on activities, shops, and cafes
- Additional perks and discounts from various retailers
Reception and Customer Service (Placemaker) employer: Leisure (Operations)
Contact Detail:
Leisure (Operations) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Customer Service (Placemaker)
✨Tip Number 1
Familiarise yourself with the core values and mission of Places for People Group. Understanding their commitment to community and wellbeing will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss specific examples of how you've delivered exceptional customer service in the past. Highlighting your ability to create positive first impressions will demonstrate your fit for the Placemaker role.
✨Tip Number 3
Research common sales techniques and customer engagement strategies. Being able to speak confidently about these methods will show that you're proactive and ready to contribute to the team’s success.
✨Tip Number 4
Network with current or former employees of Places Leisure if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Reception and Customer Service (Placemaker)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Places for People Group is looking for in a Reception and Customer Service (Placemaker). Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your customer service and sales experience. Use specific examples that demonstrate your ability to build relationships, multitask, and deliver excellent service, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and customer service. Mention how your values align with those of Places for People Group and express your enthusiasm for contributing to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Leisure (Operations)
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the values of Places Leisure.
✨Demonstrate Your Organisational Skills
Since the role requires multitasking and managing daily operations, be prepared to discuss how you stay organised in a busy environment. You could mention specific tools or methods you use to keep track of tasks and priorities.
✨Highlight Your Sales Experience
Even if your previous roles weren't directly in sales, think about times when you successfully promoted a product or service. Discuss any sales techniques you are familiar with and how you can apply them to the Placemaker role.
✨Prepare Questions About the Company Culture
Places for People Group values community and teamwork. Prepare thoughtful questions about their culture and how they support their employees. This shows that you are genuinely interested in being part of their mission and contributing to a positive work environment.
