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- Tasks: Inspire and assist customers while delivering top-notch service in a lively environment.
- Company: Join a social enterprise dedicated to building thriving communities and supporting its team.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Why this job: Kickstart your career with opportunities for growth and development in a fun setting.
- Qualifications: Customer service skills and a passion for helping others are key.
- Other info: Access ongoing training and personal development to enhance your skills.
The predicted salary is between 20000 - 30000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
We have an exciting new opportunity for a Reception and Sales colleague (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial; however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond. There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way. You will be able to multi-task and manage daily operational tasks with strong execution and confidence. Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people. You will have the ability to use sales tools and techniques documented by Places Leisure membership management. Sales focused and target driven individual. You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Reception and Customer Service (Placemaker) employer: Leisure (Operations)
Contact Detail:
Leisure (Operations) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Customer Service (Placemaker)
✨Tip Number 1
Get to know the company culture! Places for People is all about community and support, so show us you understand that. Research their values and think about how you can contribute to creating active places and healthy people.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This way, you can get insider info and maybe even a referral, which can really boost your chances of landing that Placemaker role.
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle different situations and be ready to showcase your problem-solving skills. We want to see your passion for delivering first-class service!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Places Leisure. Don’t miss out on this opportunity!
We think you need these skills to ace Reception and Customer Service (Placemaker)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our mission of creating active places and healthy people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. If you've got a knack for customer service or sales, shout about it! We love seeing how your background aligns with what we do at Places Leisure.
Showcase Your Passion: We’re all about creating a positive environment, so share your passion for customer service and community engagement in your application. Tell us why you believe in the importance of physical activity and how you can contribute to our cause!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there.
How to prepare for a job interview at Leisure (Operations)
✨Know the Company Culture
Before your interview, take some time to research Places for People Group and their mission. Understand their focus on community and wellbeing, as this will help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Highlight how you created positive interactions and resolved issues, as this role is all about making meaningful connections with customers.
✨Demonstrate Your Sales Acumen
Be ready to discuss any sales experience you have, even if it's informal. Talk about how you’ve used sales techniques in previous roles or situations, and express your enthusiasm for learning more about Places Leisure's sales tools and techniques.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they measure success in the Placemaker role. This shows you’re proactive and genuinely interested in contributing to their mission.
