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- Tasks: Oversee daily operations, manage staff, and enhance customer experience at our leisure centre.
- Company: Leading leisure provider in the UK with a focus on service excellence.
- Benefits: Health memberships, bonus scheme, and a dynamic work environment.
- Why this job: Join us to lead a passionate team and make a difference in community health and fitness.
- Qualifications: Supervisory experience in leisure and a valid NPLQ qualification required.
- Other info: Exciting career growth opportunities in a vibrant setting.
The predicted salary is between 30000 - 42000 £ per year.
A leading leisure provider in the UK is seeking a Duty Manager to oversee the daily operations of their facility. The role includes managing staff, addressing customer concerns, and driving memberships.
Ideal candidates will have:
- Supervisory experience in a leisure environment
- Excellent leadership skills
- A valid NPLQ qualification
The organization offers a dynamic environment and a comprehensive benefits package, including health memberships and a bonus scheme.
Leisure Centre Duty Manager — Lead & Elevate Service employer: Leisure (Operations)
Contact Detail:
Leisure (Operations) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Centre Duty Manager — Lead & Elevate Service
✨Tip Number 1
Network like a pro! Reach out to your contacts in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your NPLQ qualification prominently in conversations and interviews. It’s a big deal in this field, so make sure everyone knows you’ve got it covered. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Leisure Centre Duty Manager — Lead & Elevate Service
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your supervisory experience. We want to see how you've led teams in a leisure environment and tackled challenges head-on.
Address Customer Concerns: Don’t forget to mention any experience you have in handling customer issues. We value candidates who can demonstrate their ability to resolve concerns effectively and keep our members happy.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description, like 'duty manager' and 'membership driving', to show that you’re the perfect fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Leisure (Operations)
✨Know the Facility Inside Out
Before your interview, take some time to research the leisure centre. Familiarise yourself with their services, membership options, and any recent news or changes. This will show that you're genuinely interested and ready to contribute to their operations.
✨Highlight Your Leadership Experience
Be prepared to discuss specific examples of your supervisory experience in a leisure environment. Think about times when you successfully managed a team or resolved customer concerns. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Customer Service Skills
As a Duty Manager, addressing customer concerns is key. Prepare to share instances where you've gone above and beyond for customers. Show how you can enhance the member experience and drive memberships through excellent service.
✨Show Enthusiasm for the Role
Let your passion for the leisure industry shine through during the interview. Talk about what excites you about managing a leisure centre and how you plan to elevate the service provided. A positive attitude can make a lasting impression!
