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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer service and boost membership engagement.
- Company: Join a social enterprise dedicated to building thriving communities and promoting health.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service and management, ideally in leisure or health settings.
- Other info: Be part of a supportive team that values your growth and wellbeing.
The predicted salary is between 30000 - 40000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More about your role
As Placemaker Manager you will develop a high performing team through ongoing training, coaching and will ensure all prospective members are shown around the facility and encouraged to acquire a membership option that meets their needs. You will be responsible for the management of the placemaking team on items such as Rota Management, Training & Development and HR Matters and will need to feed back any areas of concern to your management team. You will also work closely with your manager to develop detailed plans to deliver the locally determined targets for membership acquisition, swimming lessons, courses, session catering and retail.
More about you
You will have previous experience of working within a similar role, ideally within a leisure/health centre environment and have well rounded knowledge of customer service and administration. Ideally you will have previous management experience and a good understanding of all aspects of running a successful Leisure Centre, from membership acquisition, maximising sales, rota management etc. Above all you will have a genuine passion for keeping fit and creating active places and healthy people.
Benefits
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Placemaker Manager (Customer Service and Membership Manager) in Hinckley employer: Leisure (Operations)
Contact Detail:
Leisure (Operations) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Placemaker Manager (Customer Service and Membership Manager) in Hinckley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the leisure and health sector. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current employees at Places for People. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for creating active places and healthy communities shine through. Share your ideas on how you can contribute to their mission and make a real impact.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Understand what makes Places for People unique and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are keen to be part of the Places for People community.
We think you need these skills to ace Placemaker Manager (Customer Service and Membership Manager) in Hinckley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for health and fitness shine through. We want to see that you genuinely care about creating active places and healthy people, so share any personal experiences or motivations that drive you.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and management. We’re looking for someone who understands the ins and outs of running a leisure centre, so connect your past roles to what we do at Places for People.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you fit into our team without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find more information about the position there too!
How to prepare for a job interview at Leisure (Operations)
✨Know Your Community
Before the interview, take some time to research Places for People Group and their community initiatives. Understanding their mission to create active places and healthy people will help you align your answers with their values and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
As a Placemaker Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, development, and resolving HR matters. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Demonstrate Customer Service Expertise
Since customer service is key in this role, think of instances where you've gone above and beyond for customers. Highlight your experience in membership acquisition and how you've maximised sales in previous roles. This will show that you understand the importance of customer satisfaction in a leisure centre environment.
✨Passion for Health and Fitness
Make sure to convey your genuine passion for keeping fit and promoting healthy lifestyles. Share personal anecdotes or experiences that reflect your commitment to health and wellbeing, as this aligns perfectly with the ethos of Places for People Group.