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- Tasks: Lead a team to enhance customer experience and drive membership sales in leisure facilities.
- Company: Join Places for People Group, a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Why this job: Be part of a mission-driven company that values people and promotes health and wellbeing.
- Qualifications: Experience in membership sales and team leadership in a customer-focused environment is essential.
- Other info: Opportunity to work at state-of-the-art leisure centres and make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Service/ FOH Manager, Staines-upon-Thames
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Client:
Leisure (Operations)
Location:
Staines-upon-Thames, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
650c749ae148
Job Views:
3
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
We are Places for People Group, we\’re a social enterprise that believes it\’s people that make a community. That\’s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK\’s leading health and wellbeing enabler.
We aren\’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you\’re more than just a number – you\’re part of our cause.
The Spelthorne Contract includes Eclipse Leisure Centre, the prestigious state-of-art £50 million flagship facility and Sunbury Leisure Centre, a busy community centre.
Based at Eclipse you be responsible for 3 Assistant Placemaker Managers across the sites and will be aiming to achieve over the current 10,000 members (including swim lessons).
More about your role
You will be responsible for Commercial activity within the contract working across multiple busy leisurefacilitieshelping drive membership numbers by creating an environment that is friendly, welcoming and supportive of a customer\’s choice on how, when and where they are active. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms. Internally, we refer to this activity as Placemaking and therefore your role within the organisation would be Contract Placemaker Manager.
You will lead and coach the membership teams in the ‘everyone a member\’ objective, ensuring that they respond to all membership enquiries from prospective and current members. Your team will show an interest in those that have shown an interest in us – be responsible for the following up of all enquiries and prospects who do not join. Manage enquiries and prospects making full use of the technology provided and following the processes and procedures determined.
You will monitor your personal and your team\’s sales performance and complete any reporting requirements within deadlines. You will ensure that your team uses sales tools and techniques documented within Places Leisure Membership management manual and those communicated through coaching and training
For more information please download our job profile available on our website.
More about you
You will have experience in membership sales, ideally within a leisure/hospitality environment. You should also have experience of leading teams, managing them to KPIs. You should be passionate about health and fitness and have strong product knowledge. As a manager you will need to communicate Places Leisure\’s vision to your team and ensure everyone undertakes a customer first approach and understands the team\’s objectives.
You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis. You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there\’s always more we can do to make you smile, that\’s why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
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Customer Service/ FOH Manager employer: Leisure (Operations)
Contact Detail:
Leisure (Operations) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/ FOH Manager
✨Tip Number 1
Familiarise yourself with the concept of Placemaking, as it's central to the role. Understanding how to create a welcoming environment for members will help you demonstrate your alignment with the company's values during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led teams in achieving sales targets and delivering excellent customer service. Be ready to discuss specific strategies you used to motivate your team and improve performance.
✨Tip Number 3
Research the local community and the specific leisure facilities you'll be managing. Showing that you understand the needs and preferences of potential members can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Places Leisure if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service/ FOH Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service/FOH Manager position. Tailor your application to highlight relevant experience in membership sales and team management.
Craft a Compelling CV: Ensure your CV showcases your experience in customer-facing roles, particularly in leisure or hospitality environments. Highlight your achievements in leading teams and meeting KPIs, as well as your passion for health and fitness.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Provide specific examples of how you have motivated teams to deliver excellent customer service and achieve sales targets in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Leisure (Operations)
✨Show Your Passion for Health and Fitness
Make sure to express your enthusiasm for health and fitness during the interview. Share personal experiences or stories that highlight your commitment to an active lifestyle, as this aligns with the company's mission of promoting wellbeing in the community.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss specific situations where you motivated your team to achieve sales targets or deliver exceptional customer service, as this is crucial for the role of a Customer Service/FOH Manager.
✨Familiarise Yourself with Placemaking
Understand the concept of 'Placemaking' as it relates to the role. Be ready to discuss how you would create a welcoming environment for members and how you can support your team in achieving the 'everyone a member' objective.
✨Prepare for Sales Performance Questions
Anticipate questions about your experience with membership sales and KPIs. Be prepared to share metrics or achievements from previous roles that demonstrate your ability to drive sales and manage performance effectively.
