At a Glance
- Tasks: Supervise pool activities, ensure safety, and provide excellent customer service.
- Company: Join a vibrant leisure centre focused on community and inclusivity.
- Benefits: Flexible shifts, teamwork environment, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to creating a welcoming atmosphere.
- Why this job: Make a difference by keeping people safe while having fun at the pool.
- Qualifications: Must have NPLQ and strong communication skills; previous experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
To ensure the safety of all pool users by supervising activities, preventing accidents, and responding effectively to emergencies while delivering excellent customer service and maintaining high standards across the leisure centre.
Responsibilities
- Pool Supervision & Safety: Maintain constant and vigilant supervision of the pool and surrounding areas. Enforce pool rules and health & safety procedures. Identify and respond quickly to potential hazards. Carry out rescues, and administer first aid where required.
- Health & Safety Compliance: Follow NOP and EAP guidelines. Conduct regular poolside and facility checks. Report and record incidents, accidents, and maintenance issues. Ensure the cleanliness and safe setup of poolside equipment.
- Customer Service: Provide friendly, welcoming, and professional service to all users. Offer assistance and guidance when needed. Support a positive and inclusive environment.
- General Duties: Assist with cleaning duties across wet and dry areas. Set up and take down equipment for activities and sessions. Support other departments when required.
- Communication & Teamwork: Maintain effective communication with colleagues and management. Use radios and communication systems appropriately. Support team operations and contribute to a positive working culture.
Shift Details
Flexible shifts including early mornings, evenings, weekends, and holidays.
Qualifications
- DBS Recreation Assistant position is a regulated post requiring a DBS Disclosure. If not already held, a DBS check will be submitted.
- Current and valid National Pool Lifeguard Qualification (NPLQ).
- Strong awareness of health & safety.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure.
- Reliable and punctual.
- Desirable: First Aid qualification (if not included in NPLQ). Previous experience in a leisure environment. Customer service experience.
Key Skills & Behaviours
- Vigilance and attention to detail.
- Responsibility and accountability.
- Teamwork and collaboration.
- Professionalism and integrity.
- Customer-focused approach.
EEO Statement
We manage each facility responsibly to ensure that every customer has the opportunity to access activities regardless of their race, sex, age, religion, or financial circumstances, or physical or mental ability. We are a disability confident employer who is committed to inclusion and diversity in the workplace.
Recreational Assistant in Windsor employer: Leisure Focus
As a Recreational Assistant at our leisure centre, you will be part of a vibrant and inclusive team dedicated to ensuring the safety and enjoyment of all pool users. We pride ourselves on fostering a supportive work culture that values teamwork, professional development, and exceptional customer service, all while offering flexible shifts to accommodate your lifestyle. Join us in creating a welcoming environment where every employee can thrive and contribute to the community.
