Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, drive membership sales, and promote our centre's services.
- Company: Join Leisure Focus, a community-driven organisation dedicated to inclusivity and support.
- Benefits: Earn ÂŁ12.21 per hour with opportunities for training and career growth.
- Why this job: Be part of a vibrant team that values diversity and customer satisfaction.
- Qualifications: Sales experience is a plus, but we provide training for the right attitude.
- Other info: Flexible hours and a supportive environment await you!
The predicted salary is between 25 - 30 ÂŁ per hour.
An exciting opportunity has arisen for an individual who shares our passion for sales & customer service, accepts only the best, and has the âcan-doâ attitude that creates the positive atmosphere in our centres. As a person youâll be engaging; always championing exemplary standards and service.
As a Membership Advisor youâll manage the customer database, proactively driving membership sales; and youâll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. Youâll also assist in the communication and promotion of the Centreâs services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.
To be successful as a Membership Advisor youâll need flexible and effective verbal communication, numerical and written skills, as youâll be swiftly and accurately processing transactions. Preferably youâll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a âcan-doâ, solutions-focused attitude; nothing is too much trouble for you!
Some of the main tasks and responsibilities of this role will include (but are not limited to):
- To actively promote membership packages within the centre in line with instructions from the Sales Manager / Centre Manager.
- Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs.
- Achieve KPIs and sales targets set by the management team.
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention.
- To assist in the promotion and marketing of the centre, its services and facilities, which entails outreach in the surrounding areas.
- Manage complaints in a sensitive manner, promptly and politely in accordance with Trust guidelines, escalating where necessary to the relevant people.
- To maximize cross-selling and up-selling opportunities through proactive initiatives.
- Undertake any other task / duties as may be reasonably required.
Qualifications: Ideally a sales background in a similar role, although training will be provided.
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
Our Values (FACE): In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we:
- Focus on the Customer.
- Approach everything systematically.
- Collaborate to achieve.
- Exceed expectation.
We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
Closing date: 15/09/2025
Membership Advisor in Thatcham employer: Leisure Focus
Contact Detail:
Leisure Focus Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Membership Advisor in Thatcham
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leisure Focus. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your pitch! Youâll want to highlight your sales experience and customer service skills. Think about specific examples where youâve gone above and beyond for a customer or hit your sales targets. This will make you stand out as a candidate who can drive membership sales.
â¨Tip Number 3
Be ready to demonstrate your 'can-do' attitude! During the interview, share stories that showcase your problem-solving skills and how you handle challenges. This is key for a role that requires flexibility and a solutions-focused mindset.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. Itâs a nice touch that shows youâre enthusiastic about the role and keeps you fresh in their minds.
We think you need these skills to ace Membership Advisor in Thatcham
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for sales and customer service shine through. We want to see that you share our passion for creating a positive atmosphere in our centres!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any past roles where you've achieved KPIs or delivered first-class customer service â we love to see that!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and make sure to proofread for any errors. We appreciate well-organised applications that are easy to read!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. We canât wait to hear from you!
How to prepare for a job interview at Leisure Focus
â¨Know Your Stuff
Before the interview, make sure you understand the role of a Membership Advisor inside out. Familiarise yourself with the services offered at the Windsor / Braywick Leisure Centres and think about how you can promote them effectively. This will show your passion for the position and help you answer questions confidently.
â¨Show Off Your Sales Skills
Since this role is all about driving membership sales, be prepared to discuss your previous sales experience. Think of specific examples where you've successfully met KPIs or turned a hesitant customer into a member. Highlighting your ability to influence and persuade will definitely impress the interviewers.
â¨Engage and Connect
During the interview, focus on building rapport with your interviewers. Use engaging body language, maintain eye contact, and listen actively. Show that you have a 'can-do' attitude by discussing how youâve gone above and beyond in past roles to meet customer needs and resolve issues.
â¨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team culture, sales targets, or how success is measured in the role. This not only shows your interest but also helps you determine if the company aligns with your values.