At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer care and innovative leisure programmes.
- Company: Join a fast-growing leisure management company with a vibrant culture.
- Benefits: Enjoy 28 days of annual leave, pension scheme, and opportunities for career growth.
- Other info: Be part of a supportive team with excellent training and development opportunities.
- Why this job: Kickstart your leisure management career while making a real impact in the community.
- Qualifications: Desirable qualifications in Leisure Management or related fields; NPLQ preferred.
The predicted salary is between 45091 - 45091 £ per year.
The Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.
Primary objectives for the Duty Manager will be:
- To ensure the highest possible standards of health and safety and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
The Duty Manager will focus day to day on the following tasks:
- To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
- To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
- To be available to work poolside on a regular shift or as and when required to ensure the delivery of the Centre programme.
- To ensure all Health and Safety procedures and responsibilities are carried out at all times.
- To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
- To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
- To identify and assess the feasibility of new activities which the Centre could provide.
- To ensure all staff are kept informed of the Centre’s activities and special events.
- To achieve maximum levels of participation in all courses and activities.
- Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
- To produce performance records, statistics, targets and reports for programming and associated activities.
- To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
- To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
- Staff training and mentoring including apprentices.
- To assist in the management of the Centre’s quality assurance systems and procedures.
- To generally assist with the running of events.
- To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
- To undertake any regulatory requirements.
- To be responsible and accountable for cash handling as required.
- To undertake any other duties as may be required by the Centre Manager to ensure that the business objectives of the contract are achieved.
THE CANDIDATE:
Qualifications, Knowledge and Skills:
- It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.
- The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.
- To hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators.
Personal:
- Will be able to gain acceptance and respect from clients and the teams involved.
- Will be able to build strong relationships with customers, clients and employees.
- Will be able to communicate at different levels of the organisation, both listen and direct.
- Will be able to meet the demands of the role by working additional hours when required.
- Will be able to demonstrate clear identification with all customer requirements.
- Will be able to maintain and be committed to good employee relations and deliver quality training.
- Will be able to perform recreation assistant duties when required.
DBS:
The position of Duty Manager is classed as a regulated post and therefore requires a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the post holder to be submitted for a DBS check.
CONDITIONS OF EMPLOYMENT:
- Title: Duty Manager.
- Reporting to: Centre Manager.
- Grade: Junior Manager.
- Annual Leave: 28 days’ paid annual leave per year.
- Pension: NEST Auto Enrolment after 3 months service.
- Notice Period: 1 Month.
Duty Manager - Braywick in Thatcham employer: Leisure Focus
Leisure Focus is an exceptional employer, offering a vibrant work culture at Windsor Leisure Centre where teamwork and community engagement thrive. With benefits like 28 days of paid annual leave, free gym membership, and ample opportunities for career development, employees are supported in both their professional and personal growth. The flexible shift patterns also ensure a healthy work-life balance, making it an ideal workplace for those passionate about recreation and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Braywick in Thatcham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leisure Focus. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leisure Focus
Don't be shy about reaching out to Leisure Focus directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Braywick in Thatcham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leisure Focus and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leisure Focus
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
