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- Tasks: Lead and drive retail and food operations across multiple sites for maximum performance.
- Company: Join Leisure Focus, a not-for-profit organisation dedicated to community support and inclusivity.
- Benefits: Competitive salary up to £40,000, travel opportunities, and a diverse work environment.
- Why this job: Make a real impact in the leisure industry while developing your leadership skills.
- Qualifications: Manager-level experience in multi-site retail or catering, with strong commercial acumen.
- Other info: Be part of a global team that values diversity and inclusion.
The predicted salary is between 34000 - 46000 £ per year.
The Retail Manager is responsible for leading and driving the commercial performance of retail and food & beverage operations across multiple sites of Leisure Focus. The role ensures consistent service standards, strong financial performance, regulatory compliance, and brand alignment across all locations. This position plays a key role in maximising secondary spend, improving operational efficiencies, and developing high‑performing management teams.
Key Responsibilities
- Strategic Leadership & Commercial Growth
- Develop and implement a retail strategy aligned to organisational goals
- Drive revenue growth and maximise gross profit across all sites
- Identify new income streams and commercial opportunities
- Lead pricing, menu development, and promotional strategy
- Benchmark performance across sites and drive continuous improvement
- Financial Oversight
- Oversee P&L performance for all retail operations
- Monitor KPIs including revenue, GP%, labour cost, and stock variance
- Develop and manage annual budgets and forecasts
- Implement cost‑control initiatives without compromising quality
- Operational Excellence
- Ensure consistency in service delivery, presentation, and brand standards
- Conduct regular site audits, oversee rota management and operational reviews
- Standardise operating procedures across locations
- Oversee stock control systems and supplier performance
- Compliance & Risk Management
- Ensure full compliance with Food Safety, Health & Safety, and licensing regulations
- Maintain audit readiness across all sites
- Oversee implementation of HACCP procedures
- Monitor and manage risk related to food hygiene and stock handling
- Leadership & Talent Development
- Lead, coach and develop site‑based teams
- Build succession plans for key roles
- Support recruitment and onboarding of team members
- Promote a strong customer‑focused culture across all sites
- Drive engagement and performance management processes
- Customer Experience & Brand
- Ensure a consistent and high‑quality customer journey across all locations
- Analyse customer feedback and implement service improvements
- Align retail and catering operations with wider leisure operations
- Collaborate with marketing teams on campaigns and promotions
Key Skills & Experience
- Manager‑level experience in managing multi‑site retail and/or catering operations
- Strong commercial acumen and P&L management experience
- Proven ability to drive revenue growth in the leisure industry
- Experience leading managers across geographically dispersed sites
- Strong analytical and financial reporting skills
- Knowledge of food safety and licensing regulations
Qualifications
- Level 3 (or above) Food Safety Qualification (Essential)
- Personal Licence (if alcohol is sold across sites) (desirable)
- Relevant management qualification (desirable)
- IOSH Managing Safely or NEBOSH (desirable)
Key Performance Indicators
- Regional revenue and gross profit growth
- Labour cost ratio targets
- Stock loss and waste reduction
- Customer satisfaction scores across sites
- Audit and compliance results
- Staff retention and engagement scores
Personal Attributes
- Strategic and commercially driven
- Influential leader with strong stakeholder management skills
- Highly organised and able to manage multiple priorities
- Results‑focused with strong analytical capability
- Willing to travel regularly between sites
About us
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities, supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, or financial circumstances, or physical or mental ability.
Our Values (FACE)
- Focus on the Customer
- Approach everything systematically
- Collaborate to achieve
- Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world‑class fitness experts, ensuring that we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do, and it’s why we’re here. We are proud to have a global, inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
Closing date: 2nd March 2026
Retail Manager (Multi site) employer: Leisure Focus
Contact Detail:
Leisure Focus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager (Multi site)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and leisure industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Leisure Focus. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your past experiences in managing multi-site operations. Use specific examples that highlight your commercial acumen and ability to drive revenue growth. We want to see how you can bring value to our team!
✨Tip Number 3
Research is key! Familiarise yourself with Leisure Focus and our values. Understand our mission and how we operate. This will not only help you tailor your responses during interviews but also show us that you’re genuinely interested in being part of our community.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as we make our hiring decisions.
We think you need these skills to ace Retail Manager (Multi site)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Retail Manager role. Highlight your multi-site management experience and any relevant achievements in driving revenue growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit for our team at Leisure Focus.
Showcase Your Leadership Skills: As a Retail Manager, you'll be leading teams across multiple sites. Be sure to include examples of how you've successfully developed and managed teams in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out!
How to prepare for a job interview at Leisure Focus
✨Know Your Numbers
As a Retail Manager, you'll need to demonstrate strong financial acumen. Brush up on your P&L management skills and be ready to discuss how you've driven revenue growth in previous roles. Prepare specific examples of KPIs you've monitored and how you’ve improved them.
✨Showcase Your Leadership Style
This role requires leading teams across multiple sites, so be prepared to talk about your leadership approach. Share stories that highlight your ability to coach and develop others, and how you've built high-performing teams in the past. Think about how you can align your leadership style with Leisure Focus's values.
✨Understand Compliance Inside Out
Compliance is key in this role, especially regarding food safety and health regulations. Familiarise yourself with relevant laws and be ready to discuss how you've ensured compliance in previous positions. Mention any qualifications you have, like your Food Safety Qualification, to show you're serious about this aspect.
✨Customer Experience is King
Leisure Focus places a strong emphasis on customer satisfaction. Prepare to discuss how you've enhanced the customer journey in your previous roles. Bring examples of how you've used customer feedback to implement service improvements and how you plan to maintain high standards across all sites.