At a Glance
- Tasks: Welcome customers, manage bookings, and provide information about our services.
- Company: Join a friendly team at Windsor Leisure Centre, part of a community-focused organisation.
- Benefits: Enjoy competitive pay, training opportunities, and access to leisure facilities.
- Other info: Flexible hours with a supportive team environment.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Friendly, organised, and passionate about excellent customer service.
The predicted salary is between 25400 - 26400 £ per year.
Location: Windsor Leisure Centre
Reporting to: Lead Receptionist
Contract type: Full time/ Permanent
Salary: £12.21-£12.71 p/h
About the job: We are looking for a friendly, organised, and customer-focused Receptionist to join our team at Windsor Leisure Centre. As the first point of contact for our customers, you will play a key role in creating a welcoming and positive experience for everyone who visits the centre. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering excellent customer service, this could be the perfect role for you.
Responsibilities
- Welcoming customers and visitors to the leisure centre.
- Managing bookings for activities, classes, and facilities.
- Handling membership enquiries and payments.
- Providing information about programmes, activities, and services.
- Answering phone and email enquiries.
- Supporting the day-to-day administration of the centre.
- Ensuring the reception area is welcoming, organised, and professional.
- Supporting the wider team to ensure excellent customer experiences.
What we’re looking for
- Friendly, approachable, and professional.
- Passionate about delivering excellent customer service.
- Comfortable using IT systems.
- Well organised with strong attention to detail.
- Able to work independently and as part of a team.
- Flexible to work evenings, weekends, and busy periods.
- Experienced in reception, hospitality, retail, or customer service (desirable).
What we offer
- A supportive and friendly team environment.
- Opportunities for training and development.
- The chance to work in a vibrant community leisure environment.
- Access to leisure facilities.
- A role where you can make a real difference to the communities.
DBS requirement: As per the nature of this role, requires a DBS check.
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
Our Values (FACE)
- Focus on the Customer.
- Approach everything systematically.
- Collaborate to achieve.
- Exceed expectation.
Please share your CV and the cover letter to recruitment@leisurefocus.org.uk
Closing date: 31st March 2026
Receptionist employer: Leisure Focus
Leisure Focus is an exceptional employer, offering a supportive and friendly team environment at the Windsor Leisure Centre. With a strong commitment to employee growth through training and development opportunities, we foster a vibrant community atmosphere where you can truly make a difference. Enjoy access to leisure facilities and be part of a diverse workforce that values inclusion and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leisure Focus. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how you can contribute to creating a welcoming environment at the leisure centre.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit will not only boost your confidence but also align with the friendly and organised image that Leisure Focus is looking for in a Receptionist.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re looking for someone who can create a welcoming atmosphere.
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share your passion for customer service and how you align with our values. Keep it concise but impactful – we want to feel your enthusiasm!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Leisure Focus
✨Know the Company
Before your interview, take some time to research Leisure Focus. Understand their values, mission, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion for delivering great service, which is exactly what they’re looking for.
✨Practice Common Interview Questions
Think about common questions you might be asked, such as how you handle difficult customers or manage multiple tasks. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance will reflect your seriousness about the role and your understanding of the professional environment at the leisure centre.
