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- Tasks: Lead and drive retail and food operations across multiple sites for maximum performance.
- Company: Join Leisure Focus, a not-for-profit organisation dedicated to community engagement.
- Benefits: Competitive salary up to ÂŁ40,000, travel opportunities, and a supportive work culture.
- Other info: Be part of an inclusive team that values diversity and community support.
- Why this job: Make a real impact in the leisure industry while developing your leadership skills.
- Qualifications: Manager-level experience in multi-site retail or catering, with strong commercial acumen.
The predicted salary is between 24000 - 40000 ÂŁ per year.
The Retail Manager is responsible for leading and driving the commercial performance of retail and food & beverage operations across multiple sites of Leisure Focus. The role ensures consistent service standards, strong financial performance, regulatory compliance, and brand alignment across all locations. This position plays a key part in maximising secondary spend, improving operational efficiencies, and developing high‑performing management teams.
Key Responsibilities
- Strategic Leadership & Commercial Growth: Develop and implement a retail strategy aligned to organisational goals; Drive revenue growth and maximise gross profit across all sites; Identify new income streams and commercial opportunities; Lead pricing, menu development, and promotional strategy; Benchmark performance across sites and drive continuous improvement.
- Financial Oversight: Oversee P&L performance for all retail operations; Monitor KPIs including revenue, GP%, labour cost, and stock variance; Develop and manage annual budgets and forecasts; Implement cost‑control initiatives without compromising quality.
- Operational Excellence: Ensure consistency in service delivery, presentation, and brand standards; Conduct regular site audits, oversee rota management and operational reviews; Standardise operating procedures across locations; Oversee stock control systems and supplier performance.
- Compliance & Risk Management: Ensure full compliance with Food Safety, Health & Safety, and licensing regulations; Maintain audit readiness across all sites; Oversee implementation of HACCP procedures; Monitor and manage risk related to food hygiene and stock handling.
- Leadership & Talent Development: Lead, coach and develop site‑based teams; Build succession plans for key roles; Support recruitment and onboarding of team members; Promote a strong customer‑focused culture across all sites; Drive engagement and performance management processes.
- Customer Experience & Brand: Ensure a consistent and high‑quality customer journey across all locations; Analyse customer feedback and implement service improvements; Align retail and catering operations with wider leisure operations; Collaborate with marketing teams on campaigns and promotions.
Key Skills & Experience
- Manager‑level experience and managing multi‑site retail and/or catering operations.
- Strong commercial acumen and P&L management experience.
- Proven ability to drive revenue growth in the leisure industry.
- Experience leading managers across geographically dispersed sites.
- Strong analytical and financial reporting skills.
- Knowledge of food safety and licensing regulations.
Qualifications
- Level 3 (or above) Food Safety Qualification (Essential).
- Personal Licence (if alcohol is sold across sites) (desirable).
- Relevant management qualification (desirable).
- IOSH Managing Safely or NEBOSH (desirable).
Key Performance Indicators
- Regional revenue and gross profit growth.
- Labour cost ratio targets.
- Stock loss and waste reduction.
- Customer satisfaction scores across sites.
- Audit and compliance results.
- Staff retention and engagement scores.
Personal Attributes
- Strategic and commercially driven.
- Influential leader with strong stakeholder management skills.
- Highly organised and able to manage multiple priorities.
- Results‑focused with strong analytical capability.
- Willing to travel regularly between sites.
About Us
Leisure Focus is a not‑for‑profit charitable incorporated organisation (CIO). It has been established to work with local communities, supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility responsibly to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, or financial circumstances, or physical or mental ability.
Our Values (FACE)
In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we: Focus on the Customer; Approach everything systematically; Collaborate to achieve; Exceed expectations.
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world‑class fitness experts, ensuring that we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do, and it’s why we’re here. We are proud to have a global, inclusive workforce, with team members from all backgrounds and cultures. We are a disability‑confident employer, who is committed to inclusion and diversity in the workplace.
Application
Closing date: 2nd March 2026. Please share your CV and cover letter.
Retail Manager (Multi site) in Old Windsor employer: Leisure Focus
Contact Detail:
Leisure Focus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager (Multi site) in Old Windsor
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and leisure industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your achievements in driving revenue growth and managing multi-site operations. Bring examples that highlight your strategic leadership.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. At Leisure Focus, they value collaboration and customer focus, so think of ways you can demonstrate how you embody these principles in your work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Leisure Focus team and contributing to their mission.
We think you need these skills to ace Retail Manager (Multi site) in Old Windsor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Manager role. Highlight your multi-site management experience and any relevant achievements in driving revenue growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your values align with ours at Leisure Focus. Be specific about your leadership style and how you can contribute to our mission.
Showcase Your Financial Acumen: Since financial oversight is key for this role, don’t forget to mention your experience with P&L management and budget development. We want to see how you've driven commercial success in previous positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Leisure Focus
✨Know Your Numbers
As a Retail Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics like P&L performance, revenue growth, and labour cost ratios. Be ready to discuss how you've driven financial success in previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership across multiple sites. Prepare examples of how you've developed teams, managed diverse groups, and fostered a customer-focused culture. Highlight any succession planning or talent development initiatives you've led.
✨Understand Compliance Inside Out
Familiarise yourself with food safety, health and safety regulations, and licensing laws. Be prepared to discuss how you've ensured compliance in past positions and how you would maintain audit readiness across all sites.
✨Align with Company Values
Leisure Focus values collaboration, customer focus, and exceeding expectations. Think about how your personal values align with these and be ready to share specific examples of how you've embodied these principles in your work.