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For Companies At a Glance
- Tasks: Engage customers, drive membership sales, and promote our centre's services.
- Company: Leisure Focus is a not-for-profit organisation dedicated to community sports and lifestyle goals.
- Benefits: Enjoy a supportive work culture, flexible hours, and opportunities for personal growth.
- Why this job: Join a diverse team that values inclusion and customer satisfaction while making a positive impact.
- Qualifications: Sales experience preferred, but training will be provided; a can-do attitude is essential.
- Other info: We are a disability confident employer committed to diversity in the workplace.
Overview
Membership Advisor, Braywick Leisure Centre
Full-time, Permanent
Salary: £12.21 p/h
An exciting opportunity has arisen for an individual who shares our passion for sales & customer service, accepts only the best, and has the ‘can-do’ attitude that creates a positive atmosphere in our centres. As a person, you’ll be engaging, always championing exemplary standards and service.
Responsibilities
- To actively promote membership packages within the centre in line with instructions from the Sales Manager/Centre Manager
- Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
- Achieve KPIs and sales targets set by the management team
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices, whilst positively and proactively driving retention
- To assist in the promotion and marketing of the centre, its services and facilities, which entails outreach in the surrounding areas
- Manage complaints in a sensitive manner, promptly and politely in accordance with Trust guidelines, escalating where necessary to the relevant people
- To maximise cross-selling and up-selling opportunities through proactive initiatives
- Undertake any other task/duties as may be reasonably required
Qualifications
- Ideally, a sales background in a similar role, although training will be provided
About Us
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities, supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, or physical or mental ability.
Our Values (FACE)
In every role, across every site, our colleagues are the \’face\’ of Leisure Focus. Together, we
- Focus on the Customer
- Approach everything systematically
- Collaborate to achieve
- Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do, and it’s why we’re here. We are proud to have a global, inclusive workforce with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
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Membership Advisor employer: Leisure Focus
Contact Detail:
Leisure Focus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Advisor
✨Tip Number 1
Familiarise yourself with the services and membership packages offered at Windsor/Braywick Leisure Centres. Understanding the specifics will help you engage customers effectively and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your verbal communication skills by role-playing sales scenarios with friends or family. This will help you become more comfortable in persuading and influencing potential members, which is crucial for achieving sales targets.
✨Tip Number 3
Network with current or former employees of Leisure Focus to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 4
Demonstrate your 'can-do' attitude by preparing examples of how you've successfully handled customer complaints or challenges in previous roles. This will showcase your problem-solving skills and commitment to excellent customer service.
We think you need these skills to ace Membership Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Membership Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in sales or customer service roles. Use specific examples to demonstrate how you have successfully met KPIs or driven sales in a target-driven environment.
Showcase Your Communication Skills: Since effective verbal and written communication is crucial for this role, ensure your application reflects your ability to communicate clearly and persuasively. Consider including examples of how you've built rapport with customers in the past.
Express Your 'Can-Do' Attitude: In your cover letter or personal statement, convey your positive attitude and solutions-focused mindset. Share instances where you've gone above and beyond to meet customer needs or resolve issues, as this aligns with the values of Leisure Focus.
How to prepare for a job interview at Leisure Focus
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to meet a customer's needs, as this aligns perfectly with the values of Leisure Focus.
✨Demonstrate Sales Acumen
Prepare to discuss your previous sales experiences and how you achieved targets. Highlight any specific strategies you used to drive sales or retain customers, as this role is heavily focused on membership sales and achieving KPIs.
✨Engage with the Interviewers
Building rapport is key in this role, so practice engaging with your interviewers. Ask them questions about their experiences at Leisure Focus and show genuine interest in their responses to create a positive atmosphere.
✨Be Solutions-Focused
Prepare to discuss how you handle challenges or complaints. Provide examples of how you've resolved issues in the past, showcasing your 'can-do' attitude and ability to find solutions that benefit both the customer and the organisation.
