At a Glance
- Tasks: Lead a dynamic team to ensure top-notch customer service and safety at our leisure centre.
- Company: Join Leisure Focus, a community-driven organisation dedicated to promoting fitness and inclusivity.
- Benefits: Enjoy competitive pay, free gym membership, and career development opportunities.
- Other info: Be part of a diverse team that values collaboration and excellence.
- Why this job: Make a real difference in your community while working in a fun, energetic environment.
- Qualifications: Passion for fitness and customer service; leisure management qualification preferred.
The predicted salary is between 28392 - 31157 £ per year.
Location: Charters Leisure Centre.
Job Type: Casual.
Pay: Range from £10.85 - £12.71 (age dependent).
We are looking for someone enthusiastic, energetic and with a passion for fitness, customer focus and community. You must demonstrate a strong commitment towards ensuring excellence in customer service and enhancing the customer experience. This is a customer-facing role, and as such you must be ready to communicate with a diverse range of clients, including members of the public, children and young people, youth group leaders and teachers.
Primary Objectives for the Duty Manager position will be:
- To ensure the highest possible standards of health and safety, cleanliness and customer care within the Centre.
- To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
- To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.
- To deputise for the General Manager as requested.
- To assist the General Manager in providing appropriate staff training and development.
- To undertake any other duties as may be required by the General Manager to ensure that the business objectives of the contract are achieved.
The Candidate:
Qualifications, Knowledge and Skills
It will be desirable that the post holder has a recognised qualification in leisure management, sports development or related subject. The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.
DBS: The position of Duty Manager is classed as a regulated post and therefore requires a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the post holder to be submitted for a DBS check.
About Us:
Leisure Focus is a not-for-profit charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
Our Values (FACE):
- Focus on the Customer
- Approach everything systematically
- Collaborate to achieve
- Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
Reporting to: Senior Duty Manager
Annual Leave: 28 days’ paid annual leave per year
Pension: NEST Auto Enrolment after 3 months' service
Other benefits:
- Free gym membership for the employee and appointed person
- Discounted food and beverages on site; discounted retail items
- Career progression and development opportunities
- Training and development
- Employee assistance programme
- Free parking on site
To apply, please send your CV and a short covering note to the link by 27th June 2026.
