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- Tasks: Manage daily operations, ensure safety, and lead a dynamic team at Braywick Leisure Centre.
- Company: Leisure Focus is a not-for-profit organisation dedicated to enhancing community engagement through leisure activities.
- Benefits: Enjoy flexible shifts, full training, and the chance to make a real impact in your community.
- Why this job: Join a diverse team and help shape a vibrant leisure culture while gaining valuable experience.
- Qualifications: Experience in leisure centre operations and excellent communication skills are essential; training provided.
- Other info: Flexibility to work evenings, weekends, and public holidays is required.
The predicted salary is between 28800 - 43200 £ per year.
Duty Manager
Braywick Leisure Centre
Salary from £27,500-£32,000 pa
More about the role:
Leisure Focus is recruiting for the position of Duty Manager at Braywick Leisure Centre in Maidenhead. Reporting into the General Manager, the successful candidate will be responsible for:
- Day-to-day operation of the centre, including health and safety.
- Providing an excellent customer experience.
- Financial procedures and.
- Leading, managing and training recreation staff.
(Each Duty Manager post is subject to its own agreed responsibilities)
More about you:
The successful candidate should have a depth of knowledge, skills and experience of leisure centre operations and experience of working in a busy leisure environment. Excellent communication skills, flexibility and a commitment to customer service are essential. Successful applicants will be provided with full training in all aspects of this role.
(It is desirable, not essential to hold a current NPLQ (National Pool Lifeguard Qualification) and Pool Plant Operators)
You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays
About us:
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
Our Values (FACE):
In every role, across every site, our colleagues are the \’face\’ of Leisure Focus. Together, we:
- Focus on the Customer.
- Approach everything systematically.
- Collaborate to achieve.
- Exceed expectation.
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
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Duty Manager employer: Leisure Focus
Contact Detail:
Leisure Focus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Braywick Leisure Centre. Understanding their current programmes and community engagement strategies will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your experience in training and motivating staff can set you apart from other candidates.
✨Tip Number 3
Be ready to discuss how you would handle customer service challenges. Think of specific scenarios where you exceeded customer expectations, as this aligns with Leisure Focus's values.
✨Tip Number 4
Demonstrate your commitment to health and safety by being knowledgeable about relevant regulations and best practices. This will show that you take the responsibility of managing a leisure centre seriously.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements of the Duty Manager position. Tailor your application to highlight relevant experience in leisure centre operations and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved managing staff, health and safety procedures, or customer service in a leisure environment. Use specific examples to demonstrate your skills.
Showcase Your Values: Leisure Focus values a customer-centric approach and collaboration. Make sure to reflect these values in your application by discussing how you have exceeded customer expectations and worked effectively in teams.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leisure Focus
✨Show Your Passion for Leisure Activities
Make sure to express your enthusiasm for leisure activities and community engagement during the interview. Share any personal experiences or initiatives you've been involved in that demonstrate your commitment to promoting a healthy lifestyle.
✨Highlight Your Leadership Skills
As a Duty Manager, you'll be responsible for leading and training staff. Be prepared to discuss your previous leadership experiences, how you motivate teams, and any specific examples of how you've successfully managed a team in a busy environment.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to provide examples of how you've gone above and beyond to ensure customer satisfaction in past positions. This will show that you align with Leisure Focus's values of exceeding expectations.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies, especially regarding health and safety. Think of situations you've faced in the past and how you resolved them effectively.