At a Glance
- Tasks: Supervise pool activities, ensure safety, and provide excellent customer service.
- Company: Join a vibrant leisure centre focused on community and fun.
- Benefits: Enjoy 28 days annual leave, free gym membership, and career development.
- Other info: Flexible shifts with opportunities for training and progression.
- Why this job: Make a splash while ensuring safety and creating a welcoming environment.
- Qualifications: Must have a current NPLQ and strong communication skills.
The predicted salary is between 18900 - 23100 £ per year.
Job Purpose
To ensure the safety of all pool users by supervising activities, preventing accidents, and responding effectively to emergencies, while delivering excellent customer service and maintaining high standards across the leisure centre.
Key Responsibilities
- Pool Supervision & Safety
- Maintain constant and vigilant supervision of the pool and surrounding areas.
- Enforce pool rules and health & safety procedures.
- Identify and respond quickly to potential hazards.
- Carry out rescues and administer first aid where required.
- Health & Safety Compliance
- Follow Normal Operating Procedures (NOP) and Emergency Action Plans (EAP).
- Conduct regular poolside and facility checks.
- Report and record incidents, accidents, and maintenance issues.
- Ensure cleanliness and safe setup of poolside equipment.
- Customer Service
- Provide a friendly, welcoming, and professional service to all users.
- Offer assistance and guidance to customers when needed.
- Support a positive and inclusive environment.
- General Duties
- Assist with cleaning duties across wet and dry areas.
- Set up and take down equipment for activities and sessions.
- Support other departments when required.
- Communication & Teamwork
- Maintain effective communication with colleagues and management.
- Use radios and communication systems appropriately.
- Support team operations and contribute to a positive working culture.
Person Specification
Essential
- NPLQ (National Pool Lifeguard Qualification) – current and valid.
- Strong awareness of health & safety.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure.
- Reliable and punctual.
Desirable
- First Aid qualification (if not included in NPLQ).
- Previous experience in a leisure environment.
- Customer service experience.
- Key Skills & Behaviours
- Vigilance and attention to detail.
- Responsibility and accountability.
- Teamwork and collaboration.
- Professionalism and integrity.
- Customer-focused approach.
- Working Hours
- Flexible shifts including early mornings, evenings, weekends, and holidays.
- DBS
Recreation Assistant position is classed as a regulated post and therefore may require a DBS Disclosure.
Where the individual does not already hold a DBS Disclosure, it will be necessary for the postholder to be submitted for a DBS check.
Important Note
This role involves working in a safety‑critical environment. Lifeguards must remain alert, attentive, and physically capable of performing rescues at all times.
Benefits
- Annual Leave: 28 days’ paid annual leave per year
- Pension: NEST Auto Enrolment after 3 months service
- Free gym membership for the employee and an appointed person.
- Discounted food and beverages on site – discounted retail items.
- Career progression and development opportunities.
- Training and development.
- Employee assistance programme.
- Free parking on site.
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Recreational Assistant - Newlands in Thatcham employer: Leisure-Focus
Leisure Focus is an exceptional employer that prioritises the health and wellbeing of its employees, offering free gym access and a supportive work culture that fosters personal and professional growth. With a commitment to community engagement and innovative health initiatives, you will have the opportunity to make a meaningful impact while working alongside a dedicated management team in a dynamic environment.
