At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service and create memorable shopping experiences.
- Company: Join Haven, a supportive and inclusive workplace with a focus on teamwork.
- Benefits: Enjoy up to 50% off dining, discounts on holidays, and free access to facilities.
- Other info: Comprehensive training and career development opportunities await you!
- Why this job: Make a real impact while developing your leadership skills in a dynamic retail environment.
- Qualifications: Experience in retail management, strong leadership, and excellent customer service skills.
The predicted salary is between 25000 - 32000 £ per year.
Join our One Great Team here at Haven as a Retail Team Manager, where you’ll make a real impact on delivering outstanding service and creating a memorable shopping experience across our retail outlets.
As the Retail Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll be the driving force behind exceptional guest experiences across our supermarket, gift shops, and vending outlets, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
- Proven experience in roles such as Supermarket Manager, Store Manager or a similar management role within the retail or hospitality industry.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Supermarket & Retail Outlets Manager employer: Leisure Employment Services
At Haven, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued. As a Retail Team Manager, you'll benefit from comprehensive training, career development opportunities, and exclusive perks such as discounts on dining and holidays, all while leading a motivated team to create memorable guest experiences in a dynamic retail environment.
Contact Details:
Leisure Employment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supermarket & Retail Outlets Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Retail Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and guest experience. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've tackled challenges in previous roles, especially in fast-paced environments. This will demonstrate your ability to handle the day-to-day operations smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our One Great Team at Haven!
We think you need these skills to ace Supermarket & Retail Outlets Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and creating amazing guest experiences. A bit of personality goes a long way!
Tailor Your Experience:Make sure to highlight your relevant experience in retail management. We’re looking for specific examples that showcase your leadership skills and problem-solving abilities. Connect the dots between what you've done and what we need!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points if it helps to make your achievements stand out – we want to see what you can bring to our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get back to you quickly. Plus, it shows you’re keen on joining our One Great Team here at Haven!
How to prepare for a job interview at Leisure Employment Services
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and the specifics of the Retail Team Manager role. Research their approach to guest experience and how they manage their retail outlets. This will help you tailor your answers and show that you’re genuinely interested in the position.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experiences in leading teams. Prepare examples of how you’ve motivated staff, tackled challenges, and improved performance. Highlighting your ability to inspire and develop a team will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully resolved operational issues or improved guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how your actions led to positive outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Retail Team Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a two-way conversation.
