At a Glance
- Tasks: Lead the development of innovative Retail & EPOS solutions across our UK parks.
- Company: Join an award-winning team at Bourne Leisure, home to Haven & Warner Hotels.
- Benefits: Enjoy 25 days holiday, annual bonuses, and exclusive discounts for you and your family.
- Other info: Flexible hybrid working model with opportunities for career growth and development.
- Why this job: Shape guest experiences and drive innovation in a dynamic, multi-site environment.
- Qualifications: Experience in product management within retail or EPOS environments is essential.
The predicted salary is between 50000 - 60000 £ per year.
Your Opportunity
We’re looking for a forward-thinking Product Manager to lead the development and roll-out of our Retail & EPOS engineering solutions across our UK parks. You’ll play a pivotal role in evolving how we deliver retail experiences to our guests, creating seamless systems that improve efficiency and drive both revenue and guest satisfaction. This is a unique opportunity to shape a product with a strong hardware and software component, working across Digital, Operations and Engineering to take solutions from concept through to successful deployment at scale. If you’re energised by complex challenges, guest-centred innovation, and the chance to deliver real impact across multi-site operations, this could be the role for you.
What you’ll be doing
- Lead the product roadmap for Retail & EPOS engineering solutions.
- Deliver digital products that enhance guest experience and support business goals.
- Manage end-to-end product discovery, development, testing, and go-to-market.
- Collaborate with cross-functional teams including Operations, Engineering, UX, and Product colleagues.
- Ensure EPOS and retail products align with brand strategy, compliance, and user safety.
- Drive successful roll-out across multi-site operations.
- Use data to track outcomes and optimise product performance.
- Partner closely with operations teams to ensure smooth adoption and impact.
- Champion continuous improvement, experimentation, and innovation.
- Keep guests and owners at the centre of all product decisions.
What we’d like you to bring
- Experience rolling out hardware/software products at scale across multi-site businesses.
- Strong background in product management, ideally within Retail or EPOS environments (e.g. supermarket, EPOS supplier, food delivery).
- Knowledge of UX design, agile frameworks, and product methodologies.
- Commercial acumen with a focus on revenue growth and guest satisfaction (NPS).
- Experience working closely with operations teams.
- Excellent communication and stakeholder management skills.
- Ability to analyse competitor products and apply insights.
- Creative problem-solving and the confidence to challenge existing approaches.
- A collaborative, guest-centred mindset aligned to our Haven values.
- Flexibility to travel regularly across the UK.
What’s In It For You?
- 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
Senior Product Mgr -F&B & Retail Systems employer: Leisure Employment Services
At Haven, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values openness and transparency. With comprehensive benefits including a competitive salary, annual bonus, and extensive learning opportunities, we empower our team members to grow and thrive in their careers while enjoying a unique work-life balance across our beautiful UK parks.
Contact Details:
Leisure Employment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Mgr -F&B & Retail Systems
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their retail and EPOS systems, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the role. Keep it concise but impactful, focusing on how you can drive guest satisfaction and revenue growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Haven.
We think you need these skills to ace Senior Product Mgr -F&B & Retail Systems
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in retail and EPOS systems. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Impact:When detailing your past roles, focus on the impact you made. Use metrics and examples to illustrate how you improved guest satisfaction or drove revenue growth. We love seeing numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for product management and how it aligns with our values.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the quickest way for us to receive your application and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Leisure Employment Services
✨Know Your Product Inside Out
Before the interview, dive deep into the Retail & EPOS engineering solutions relevant to the role. Understand their features, benefits, and how they enhance guest experiences. This knowledge will help you demonstrate your passion and expertise during discussions.
✨Showcase Your Cross-Functional Collaboration Skills
Be prepared to discuss examples of how you've successfully worked with teams across different functions like Operations, Engineering, and UX. Highlight specific projects where your collaboration led to successful product roll-outs, as this is crucial for the role.
✨Bring Data-Driven Insights
Since the role involves using data to track outcomes, come equipped with examples of how you've used data analytics in previous roles. Discuss how you’ve optimised product performance based on insights, which will show your analytical skills and commercial acumen.
✨Emphasise Guest-Centred Innovation
Prepare to talk about how you keep guests at the centre of product decisions. Share instances where you’ve implemented guest feedback into product development or improved user experience, aligning with the company’s values and mission.
