At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service and high-quality food.
- Company: Join the energetic JD Wetherspoon team at Haven.
- Benefits: Up to £13.71 per hour, discounts, and career development opportunities.
- Other info: Inclusive workplace with comprehensive training and support.
- Why this job: Inspire others while creating fantastic guest experiences in a fun environment.
- Qualifications: Leadership skills and a passion for customer service; experience preferred but not essential.
The predicted salary is between 11 - 13 £ per hour.
Join our One Great Team here at Haven as a Pub Shift Leader, where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards.
In this role, you’ll be at the heart of our energetic JD Wetherspoon team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences, high-quality food standards and perfect fresh, flavourful authentic dishes. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Oversee food preparation, ensuring quality, taste, and compliance with standards.
- Maintain adherence to food safety, hygiene, and cleanliness regulations.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.
- Experience as a hospitality Shift Leader, Team Leader or Supervisor in a restaurant, bar, pub or a JD Wetherspoon is preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Detail-oriented, especially when handling food orders.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and holidays as needed.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Pub Shift Leader employer: Leisure Employment Services
At JD Wetherspoon, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture where every team member is valued. As a Pub Shift Leader, you'll benefit from comprehensive training, career development opportunities, and exclusive perks such as discounts on dining and holidays, all while working in a dynamic environment that prioritises exceptional guest experiences and teamwork.
Contact Details:
Leisure Employment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pub Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out JD Wetherspoon's vibe online. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or handled a tough situation. We want you to share these experiences during your interview to showcase your skills and how you can motivate others.
✨Tip Number 3
Be ready to demonstrate your customer service skills! Prepare to discuss how you’ve dealt with guest complaints or special requests in the past. This will highlight your commitment to providing high-quality service.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, or what a typical shift looks like. This not only helps you understand the role better but also shows you're keen to engage.
We think you need these skills to ace Pub Shift Leader
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and leadership.
Tailor Your Application:Make sure to highlight any relevant experience you have in hospitality or leadership roles. We love seeing how your background aligns with what we’re looking for in a Pub Shift Leader!
Showcase Your Skills:Use the application to demonstrate your strong communication and leadership skills. Share examples of how you've motivated a team or handled guest complaints in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at JD Wetherspoon!
How to prepare for a job interview at Leisure Employment Services
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Pub Shift Leader. Familiarise yourself with the expectations around leading a team, providing excellent guest service, and maintaining food safety standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
During the interview, be ready to share examples of how you've successfully led a team in the past. Talk about specific situations where you motivated your team or resolved conflicts. This will demonstrate your leadership abilities and how you can inspire others to deliver exceptional service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, like a difficult customer or a food safety issue. Think through these scenarios beforehand and have a clear plan on how you would address them. This shows that you can think on your feet and are prepared for the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask questions about the team culture, training opportunities, or what a typical shift looks like. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
