At a Glance
- Tasks: Create a welcoming atmosphere for Holiday Homeowners and provide top-notch service.
- Company: Join Haven's One Great Team in a fun, inclusive environment.
- Benefits: Earn up to £12.71 per hour, enjoy discounts, and access free facilities.
- Other info: Flexible hours with opportunities for career growth and training.
- Why this job: Be the friendly face that makes owners feel at home and part of a community.
- Qualifications: No experience needed, just a positive attitude and a love for people.
The predicted salary is between 25000 - 27000 £ per year.
Join our One Great Team at Haven as an Owners Lounge Team Member, where you’ll help create a relaxed, welcoming, and high-quality experience exclusively for our Holiday Homeowners. This role is all about great service, familiar faces, and creating a comfortable social space that owners love returning to. We’re on the hunt for a friendly, upbeat Owners Team Member to bring some fun and flavour to our team! In this role, you’ll be the face of our Owners Venue.
Key Responsibilities
- Greet Holiday Homeowners warmly and provide attentive, personalised service
- Take and prepare drinks orders, including beers, wines, spirits, and simple cocktails
- Take and serve food orders, working closely with our kitchen team
- Maintain a clean, organised, and well-presented bar and lounge area
- Build rapport with owners, helping to create a friendly, community feel
- Support owner events and social activities, including setting up, serving, and ensuring events run smoothly
- Work collaboratively with other departments across the park when required to support owner experiences and operational needs
- Work closely with the team to ensure smooth day-to-day lounge operations
- Follow all responsible alcohol service and health & safety guidelines
Requirements
- Previous experience in a bar, hospitality, or customer-facing role is beneficial but not essential
- Applicants must meet the minimum legal age of 18 to sell alcohol
- A friendly, professional, and customer-focused approach
- Confident communicator who enjoys building positive relationships
- Able to work calmly and efficiently in a relaxed but service-led environment
- Flexible availability, including evenings, weekends, and holidays
What We Offer
- An inclusive, supportive work environment
- Comprehensive training and ongoing support
- Career development opportunities, including fully funded qualifications
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Owners Lounge Team Member employer: Leisure Employment Services
At Haven, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture where every team member is valued. As an Owners Lounge Team Member, you'll enjoy comprehensive training, career development opportunities, and exclusive perks such as discounts on dining and holidays, all while working in a relaxed environment that fosters community and connection among our Holiday Homeowners.
Contact Details:
Leisure Employment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Owners Lounge Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand what they value and how you can fit in as an Owners Lounge Team Member.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a welcoming atmosphere, think of examples from your past experiences where you’ve provided great customer service or built rapport with others.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and approachable. A friendly appearance goes a long way in making a great first impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is exactly what they’re looking for!
We think you need these skills to ace Owners Lounge Team Member
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and upbeat nature. Remember, we’re looking for someone who can bring fun and flavour to our team!
Tailor Your Application:Make sure to tailor your application to the Owners Lounge Team Member role. Highlight any relevant experience in hospitality or customer service, even if it’s just a little bit. We love seeing how your background fits with what we do!
Show Your Passion:Express your enthusiasm for creating a welcoming environment for our Holiday Homeowners. Share why you’re excited about this role and how you can contribute to making their experience memorable. We’re all about great service and community vibes!
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and only takes about 5 minutes. Plus, you’ll get to answer some quick questions that help us get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Leisure Employment Services
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Owners Lounge Team Member entails. Familiarise yourself with the key responsibilities like greeting Holiday Homeowners and serving drinks and food. This will help you demonstrate your enthusiasm and suitability for the role.
✨Show Off Your People Skills
Since this role is all about creating a friendly atmosphere, be prepared to showcase your communication skills. Think of examples from your past experiences where you've built rapport with customers or worked as part of a team. A warm smile and positive attitude can go a long way!
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult customer or managing a busy bar. Practise your responses to these scenarios, focusing on how you would maintain a calm and efficient service while ensuring everyone feels welcome.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, upcoming events, or training opportunities. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
