At a Glance
- Tasks: Lead a dynamic team to enhance desktop support and drive innovative EUC strategies.
- Company: Join a forward-thinking company that values diversity and inclusion.
- Benefits: Enjoy 25 days holiday, annual bonuses, and exclusive discounts on holidays.
- Other info: Great career growth opportunities with learning and development pathways.
- Why this job: Make a real impact by transforming technology for employees in a hybrid work environment.
- Qualifications: Experience in managing IT teams and delivering EUC projects is essential.
The predicted salary is between 50000 - 60000 £ per year.
Location: Hemel Hempstead (Hybrid – 3 days per week in office)
Permanent | Full Time
Competitive salary + benefits
Overview
We are looking for an experienced EUC & Desktop Services Manager to lead the Desktop 2nd line team and drive our End User Computing strategy across the business. The role focuses on day‑to‑day operations, device lifecycle management, and EUC transformation projects to ensure modern, secure, and efficient technology for our employees.
Responsibilities
- Lead and develop the Desktop 2nd line team through regular one‑to‑one meetings, performance development plans, and team meetings.
- Oversee daily desktop operations and service performance, managing incident response and resolution targets.
- Drive the EUC strategy, evaluating new devices and technologies and delivering transformation projects.
- Own device lifecycle management, including selection, procurement, and hardware compliance.
- Implement automation to improve the efficiency of building, deploying, and supporting desktop devices.
- Act as a key escalation point for tickets and complex team issues.
- Manage IT asset stock availability and data accuracy across the EUC estate.
- Lead customer satisfaction initiatives, including surveys and ticket spot checks.
- Oversee onboarding of new IT services into support systems, service catalogue, and training trackers.
- Contribute to multi‑year EUC estate planning and cost optimisation.
Qualifications
- Proven experience managing IT or desktop support teams, including performance development and mentoring.
- Strong background in EUC operations or desktop support management.
- Experience delivering EUC projects or device rollouts in a live environment.
- Hands‑on knowledge of Microsoft Intune, Autopilot, and modern device management platforms.
- Understanding of device lifecycle management, compliance requirements, and security standards.
- Excellent communication skills – able to translate technical concepts for varied audiences.
- Strong organisational skills with the ability to balance operational and strategic demands.
- Calm, empathetic leadership style with the ability to make decisions under pressure.
- Microsoft qualifications and/or desktop technology certifications (desirable, not essential).
- Experience with Service Management or Product Management environments (advantageous).
Benefits
- 25 days holiday + bank holidays + holiday buy scheme.
- Annual bonus.
- 20% discount on both Haven and Warner Hotels holidays for you, family and friends.
- Comprehensive wellbeing support.
- Exclusive discounts with corporate partners.
- Career pathways, including learning and development opportunities such as apprenticeships and degrees.
- Enhanced family‑friendly policies and pay (eligibility criteria applied).
Equal Opportunities
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can.
EUC & Desktop Support Manager in Hemel Hempstead employer: Leisure Employment Services
Join a forward-thinking company in Hemel Hempstead as an EUC & Desktop Support Manager, where you will lead a dynamic team and drive innovative End User Computing strategies. Enjoy a competitive salary, generous benefits including 25 days holiday, and a strong commitment to employee growth through learning opportunities and a supportive work culture that values diversity and inclusion. With a hybrid working model and a focus on wellbeing, this role offers a meaningful opportunity to make a significant impact in a collaborative environment.
Contact Details:
Leisure Employment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land EUC & Desktop Support Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their EUC strategy and think about how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and incident resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our EUC transformation projects.
We think you need these skills to ace EUC & Desktop Support Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of EUC & Desktop Support Manager. Highlight your experience in managing IT teams and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about EUC and desktop support. Share specific examples of how you've driven transformation projects or improved team performance in the past.
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with tools like Microsoft Intune and Autopilot. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Leisure Employment Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Intune, Autopilot, and other modern device management platforms. Be ready to discuss how you've used these tools in past roles, as this will show your hands-on experience and understanding of the technologies that are crucial for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed teams in previous positions. Think about specific situations where you’ve conducted one-to-one meetings or performance development plans. This will demonstrate your calm and empathetic leadership style, which is essential for managing the Desktop 2nd line team.
✨Understand the EUC Strategy
Familiarise yourself with current trends in End User Computing and be ready to discuss how you would drive the EUC strategy in the company. Bring ideas on evaluating new devices and technologies, and how you can contribute to transformation projects that ensure modern and secure technology for employees.
✨Communicate Clearly and Confidently
Practice translating technical concepts into layman's terms. During the interview, aim to communicate your thoughts clearly and confidently, especially when discussing complex issues. This will highlight your excellent communication skills and ability to engage with varied audiences, which is key for this role.
