At a Glance
- Tasks: Support Letting Owners and ensure smooth delivery of our Letting Service.
- Company: Join Haven, a supportive and inclusive team focused on exceptional experiences.
- Benefits: Competitive salary, comprehensive training, exclusive discounts, and career development opportunities.
- Other info: Enjoy perks like discounts on dining and holidays, plus free access to facilities.
- Why this job: Make a real impact by enhancing the Letting Owner experience in a dynamic environment.
- Qualifications: Strong admin skills, excellent communication, and a proactive approach to problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
Join our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners.
We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.
Key Responsibilities- Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.
- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
- Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.
- Strong administrative and organisational skills, with an eye for detail.
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying levels of stakeholders.
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
- Ability to work collaboratively across departments to deliver exceptional service.
- Knowledge of compliance processes is advantageous, though full training will be provided.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Lettings Administrator in Blackpool employer: Leisure Employment Services
At Haven, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where our Lettings Administrators can thrive. With comprehensive training, career development opportunities, and exclusive team perks such as discounts on holidays and dining, we ensure that our employees feel valued and empowered to deliver outstanding service. Join us in creating memorable experiences for our Letting Owners while enjoying the benefits of working in a collaborative and dynamic team.
Contact Details:
Leisure Employment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator in Blackpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your communication skills! As a Lettings Administrator, you'll need to engage confidently with Owners and stakeholders. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the administrative side of the role effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the position.
We think you need these skills to ace Lettings Administrator in Blackpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lettings Administrator role. Highlight your organisational skills and any experience you have in managing relationships, as these are key to impressing us!
Show Off Your Communication Skills:Since you'll be engaging with Letting Owners and various stakeholders, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to showcase how you can connect with others.
Be Proactive in Your Approach:We love a solutions-focused mindset! In your application, share examples of how you've tackled challenges in the past. This will show us that you're ready to jump in and make a difference from day one.
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it only takes about 5 minutes to get started!
How to prepare for a job interview at Leisure Employment Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Lettings Administrator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you confidently discuss how you can support the Head of Holiday Home Revenue and enhance the Letting Owner experience.
✨Showcase Your Communication Skills
Since this role involves building strong relationships with Letting Owners, be prepared to demonstrate your excellent communication abilities. Think of examples where you've successfully resolved concerns or addressed feedback with empathy. This will show that you can engage effectively with various stakeholders.
✨Highlight Your Organisational Skills
As an organised individual, you’ll need to manage multiple tasks efficiently. Bring examples of how you've handled administrative duties in the past, especially those that required attention to detail. This will reassure the interviewers that you can maintain consistency and adhere to company processes.
✨Be Proactive and Solutions-Focused
During the interview, share instances where you've taken a proactive approach to problem-solving. Discuss how you’ve identified opportunities for improvement and implemented action plans. This will illustrate your ability to work collaboratively and enhance the overall service delivery.
