At a Glance
- Tasks: Lead a dynamic team to create unforgettable entertainment experiences for guests.
- Company: Join Haven, the UK's leading holiday operator with a vibrant culture.
- Benefits: Enjoy exclusive perks, comprehensive training, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, in stunning seaside locations.
- Why this job: Be at the heart of entertainment, making memories that last a lifetime.
- Qualifications: Leadership experience in the entertainment industry and a passion for guest satisfaction.
The predicted salary is between 31500 - 38500 £ per year.
Position: Entertainment Team Manager. Type: Full-Time / Permanent. Bonus: Up to 10% Annual Bonus.
Join our One Great Team here at Haven as an Entertainment Team Manager!
If you live for entertainment, thrive on leading teams, and have a passion for curating amazing events and productions, this could be your chance to shine!
We’re looking for Entertainment Team Managers who are experienced in multi‑venue operations, live shows, and tours, and excited to lead a team of entertainers dedicated to creating unforgettable moments for every guest.
As an Entertainment Team Manager, you’ll be at the heart of our entertainment line‑up, overseeing organisation, logistics, and daily operations to bring the magic to life!
Working with the Head of Activities, you’ll motivate and guide your team to deliver exceptional experiences while continuously raising the bar.
This role is all about making memories that last a lifetime… and it just might be the opportunity of a lifetime for you, too!
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
- Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.
Whilst we will provide the training and support required to ensure you are great at what you do, the ideal candidate will…
- Have previously worked within a leadership capacity, within the entertainment industry.
- Have proven ability to plan and co‑ordinate events and productions.
- Possess a thorough knowledge and understanding of leadership attributes.
- Have the ability to cope under pressure and to be flexible in order to adapt to any changes.
- Be able to prioritise and deliver to deadlines.
- Be a high‑energy individual with a passion for entertaining.
- Be passionate about delivering an exceptional guest experience.
- Our Entertainment Team Managers are required to work 5 or 6 days per week. Hours will include evenings and weekends.
- Successful candidates will be required to provide ‘right to work’ documents to confirm they are 18+ and can legally work in the UK.
Additionally, successful candidates will be required to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
We’re glad you’re here!
We’re always looking to hire the most talented people we can, and we’re excited that you’re exploring opportunities with us.
You’ll be able to track your progress throughout the selection process and receive alerts about new opportunities that might be a great fit.
Thanks again for considering a future with our team.
We’re glad you’re here!
At Haven, we believe a career should be more than just a job — it should be something you love.
As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities.
With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too.
From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath‑taking spots, where memories are made every single day.
We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture.
If you’re thinking about joining us, we couldn’t be more excited to welcome you.
Here’s to the start of something special at Haven!
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Entertainment Team Manager employer: Leisure Employment Services
Haven is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about outdoor hospitality. With hands-on roles like the Outdoor Guest Experience Warden, employees benefit from flexible working hours, comprehensive training, and unique perks that enhance both personal and professional growth in a beautiful touring park setting.
Contact Details:
Leisure Employment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Entertainment Team Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leisure Employment Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leisure Employment Services
Don't be shy about reaching out to Leisure Employment Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Entertainment Team Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leisure Employment Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leisure Employment Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
