Care Navigator and Receptionist post at Leiston Surgery, a rural GP practice with a branch in Yoxford and around 9,500 patients. The role is the first point of contact for patients, directing them to the right service or clinician, booking appointments and handling records, referrals and phone calls. Most work is based at the Leiston site, alongside reception, dispensary and administration colleagues, and the practice is a teaching practice. General practice experience is preferred but training is given, and computer competence is essential.
What the job involves
- Care navigation, directing patients to the right service or healthcare professional
- Answering telephones and dealing with patients face to face
- Booking appointments for GPs, AHPs, practice nurses and healthcare assistants
- Using SystmOne to deal with the full range of patient queries
- Summarising and coding clinical information onto the practice computer system
- Maintaining the pathology results system and informing patients when results are confirmed
- Sending medical referrals electronically
- Processing medical report requests and requests for medical records
- Filing and retrieving patient records
- Registering new patients, opening and distributing mail, photocopying, shredding and completing forms
- Checking prescriptions in the dispensary during evening surgery
- Opening and closing the premises and carrying out health and safety checks
What’s required
Qualifications
- English and Maths GCSE grade C or above
Experience
- Experience in administration
- Experience using computers
Skills & knowledge
- Competent in using a computer
- Working well as part of a busy team
Nice to have
- General practice experience
- Passion for customer service
What’s offered
- Career development opportunities
- Full training on practice systems as needed
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Care Navigator - Receptionist employer: Leiston Surgery
Join our innovative and supportive team at Leiston Surgery, where we prioritise patient-centred care and professional development. As a newly qualified GP, you'll benefit from dedicated mentorship, competitive salary, generous leave, and opportunities to develop special interests in a collaborative environment. Our strong ties with the Primary Care Network and commitment to continuous learning make us an exceptional employer for those seeking a rewarding career in healthcare.
