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- Tasks: Support hearing services and improve patient care in a friendly, independent healthcare setting.
- Company: The Hearing Care Partnership, dedicated to redefining hearing care with empathy and professionalism.
- Benefits: Competitive salary of £25,000 plus commission, full-time hours, and supportive team environment.
- Other info: Join a diverse team that values equality and promotes professional growth.
- Why this job: Make a meaningful impact on lives through better hearing while developing your skills.
- Qualifications: 5 GCSEs or NVQ Level 2, patient-facing experience, and excellent communication skills.
The predicted salary is between 25000 - 25000 £ per year.
Join our Team and Make a Difference! At The Hearing Care Partnership we’re redefining the way people experience hearing care. Rooted in empathy, professionalism, and genuine patient relationships, we deliver outstanding clinical services in a welcoming, independent healthcare setting. Now, we’re inviting a passionate and qualified Trainee Hearing Care Assistant to join our growing team in Worcester. If you're committed to patient wellbeing and looking to be part of a company that invests in people as much as it does in innovative care — we want to hear from you.
Why Join Us?
- Salary: £25,000 FTE per annum plus commission opportunities
- Hours: Full-Time (Mon–Fri) working across our partner practices at the following locations: Hereford, Stratford upon Avon, Bidford upon Avon, Kidderminster & Bromsgrove
- Environment: Friendly, supportive, and people-focused
- Impact: Be part of something meaningful — improving lives through better hearing
About the Role
As a Trainee Hearing Care Assistant, you’ll be an integral part of our practice, supporting private hearing services with a balance of clinical excellence and operational flair. You will begin with Level 1 responsibilities, progressing to Level 2 once you have demonstrated the required knowledge, skills, and behaviours. Your role will support the smooth running of the hearing service, contribute to business growth particularly in wax removal and uphold the highest standards of clinical care.
Clinical Duties
- Provide wax removal services using microsuction (via Tympa equipment only), irrigation, and manual techniques within 30-minute appointment slots.
- Carry out hearing screenings using Tympa equipment and complete minor hearing aid repairs in line with best practice.
- Identify abnormalities and use Tympa Review to refer patients for further medical assessment where required.
- Refer patients appropriately to a HCPC-registered Hearing Aid Dispenser (HAD) or GP, supported by clear written referral letters.
- Deliver consistently high standards of patient care while working under the direction of a HCPC-registered HAD.
Practice Engagement & Development
- Complete all mandatory company training and attend an external Hearing Care Assistant (HCA) training course.
- Maintain a reflective learning log and prepare for end-point assessment, meeting all coursework and attendance requirements.
- Shadow a HCPC-qualified HAD mentor during patient consultations and support supervised clinical activity.
- Assist with clinic preparation, record keeping, aseptic procedures, infection control, and the supervised use of audiology equipment.
- Demonstrate professional communication, commitment to patient care, and adherence to relevant regulatory and professional policies.
Operational Responsibilities
- Respond to patient enquiries promptly, empathetically, and professionally to ensure a positive patient experience.
- Support practice business development through engagement with local partners and community links, including GP surgeries and pharmacies.
- Assist the wider team in implementing strategies to improve efficiency, performance, and service delivery.
- Contribute to the training and development of the branch optical team in relation to hearing services.
- Maintain company standards in professionalism, appearance, timekeeping, and compliance with health and safety policies and regulations.
What You’ll Need
- Minimum of 5 GCSEs Graded 9-4 (A*-C) or NVQ Level 2 qualification
- Some experience in a patient-facing within a healthcare environment
- A full UK driving license and the ability to travel between locations
- Eligibility to work in the UK, and availability for the specified days
- Excellent communication and interpersonal skills
- Empathetic and committed to delivering outstanding patient care
- Professional, punctual, and well-presented at all times
- Strong attention to detail and accuracy in all clinical procedures
- A supportive team player who collaborates effectively with colleagues
- Organised and able to manage workload efficiently
If you're ready to elevate patient care while enjoying a flexible, fulfilling role, apply today and become a vital part of our team!
Equality & Diversity: We champion equal opportunities and a diverse, inclusive workplace. All qualified candidates are welcome. We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect.
Trainee Hearing Care Assistant, Worcester employer: Leightons Opticians & The Hearing Care Partnership
Contact Detail:
Leightons Opticians & The Hearing Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Hearing Care Assistant, Worcester
✨Tip Number 1
Network like a pro! Reach out to current employees at The Hearing Care Partnership on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and teamwork. We all know that showing genuine passion for helping others can really set you apart, so let that shine through!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable when you walk into that interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for joining the team!
We think you need these skills to ace Trainee Hearing Care Assistant, Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Trainee Hearing Care Assistant role. We want to see how you can contribute to our mission of improving patient care!
Show Your Passion: Let your enthusiasm for patient wellbeing shine through in your application. Share any experiences that demonstrate your commitment to healthcare and how you connect with patients on a personal level — we love to see genuine passion!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and motivations. Remember, clarity is key to making a great first impression!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and securely, and you’ll be one step closer to joining our fantastic team in Worcester!
How to prepare for a job interview at Leightons Opticians & The Hearing Care Partnership
✨Know Your Stuff
Before the interview, make sure you understand the role of a Trainee Hearing Care Assistant. Familiarise yourself with the clinical duties, especially wax removal techniques and hearing screenings. This will show your genuine interest and commitment to patient care.
✨Show Your Empathy
Since the company values empathy and patient relationships, be prepared to share examples from your past experiences where you've demonstrated these qualities. Think about times when you went above and beyond for a patient or customer.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the training process, team dynamics, or how they measure success in the role. It shows you're engaged and serious about joining their team.
✨Dress the Part
First impressions matter! Dress professionally and ensure you look well-presented. This reflects your respect for the role and the company’s standards, which is crucial in a patient-facing position.