At a Glance
- Tasks: Connect with customers and assist in providing high-quality optical and audiology care.
- Company: Join a premium, friendly retail environment focused on customer service.
- Benefits: Enjoy discounts, bonuses, medical support, and ongoing training.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working with stylish eyewear.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25348 - 25348 £ per year.
Salary: £25,348 FTE + Bonus | Part Time | 3 days a week: Monday, Tuesday, & Saturday / Monday, Tuesday, & 3rd Day - TBC
Step into a retail opportunity with a difference. We offer careers in a premium but friendly environment where you will genuinely connect with customers, work with stylish eyewear and assist the wider team in providing high quality optical and audiology care. What’s more, you’ll receive full training. If you have a passion for exceptional customer service, this could be your perfect next step.
Why Join Us?
- Work with premium products – including beautifully crafted designer eyewear and advanced hearing care solutions.
- Staff, family and friends discount on high-end frames and accessories.
- Bonus scheme to reward your hard work and dedication.
- Medical cash plan to support your wellbeing.
- Ongoing training and development through the Leightons Learning Academy.
- High street discounts.
- 24/7 access to a GP.
- Volunteering leave.
- 22 days holiday pro rata plus bank holidays.
The Role
As an Optical & Hearing Assistant, you are the face of our Burnham-On-Sea boutique — the first impression, the warm welcome, guiding customers through a tailored experience. You’ll receive full training in some of our diagnostic tools and team members will be on hand for support, giving you the confidence to deliver an informed service. You’ll also have the opportunity to help customers choose from designer eyewear and feel fabulous. They’ll leave us feeling seen, heard and delighted.
Who We’re Looking For
- This role is ideal for someone who loves building great relationships with customers and making them feel valued.
- Would like the opportunity to positively impact people’s vision and hearing, working with high quality products.
- Has a polished, professional yet friendly approach.
- Has experience of providing great customer service, e.g. retail or hospitality.
- A passion for helping people look and feel their best.
- A team-first attitude and willingness to learn.
- Prepared to travel to a centre of excellence for a 4-6 week induction.
We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Applicants who have been unsuccessful in the past 12 months should not reapply for the same job role.
Optical & Hearing Assistant - Burnham-On-Sea employer: Leightons Opticians & The Hearing Care Partnership
Join our Burnham-On-Sea team as an Optical & Hearing Assistant, where you will thrive in a premium retail environment that prioritises exceptional customer service and employee wellbeing. Enjoy benefits such as a generous bonus scheme, ongoing training through the Leightons Learning Academy, and discounts on high-end eyewear, all while working in a supportive and inclusive culture that values your growth and contributions.
Contact Details:
Leightons Opticians & The Hearing Care Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Optical & Hearing Assistant - Burnham-On-Sea
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Leightons Opticians & The Hearing Care Partnership and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Leightons Opticians & The Hearing Care Partnership and let us see your personality shine through!
We think you need these skills to ace Optical & Hearing Assistant - Burnham-On-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Leightons Opticians & The Hearing Care Partnership.
Get Familiar with Our Brand:Before applying, take some time to learn about Leightons Opticians & The Hearing Care Partnership and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Leightons Opticians & The Hearing Care Partnership
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Leightons Opticians & The Hearing Care Partnership.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Leightons Opticians & The Hearing Care Partnership will surely appreciate.
