At a Glance
- Tasks: Support hearing services and improve lives through better hearing care.
- Company: Friendly and supportive healthcare provider in West London.
- Benefits: £25,000 salary plus commission, full-time hours, and professional training.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Launch your clinical career while making a meaningful impact on patients' lives.
- Qualifications: 5 GCSEs or NVQ Level 2, patient-facing experience, and a UK driving licence.
The predicted salary is between 25000 - 25000 £ per year.
Salary: 25,000 FTE per annum plus commission opportunities
Hours: Full-Time (Mon-Fri) working across our partner practices in West London and the surrounding area, in the following location: Twickenham
Environment: Friendly, supportive, and people-focused
Impact: Be part of something meaningful improving lives through better hearing
About the Role
As a Trainee Hearing Care Assistant, you’ll be an integral part of our practice, supporting private hearing services with a balance of clinical excellence and operational flair. You will begin with Level 1 responsibilities, progressing to Level 2 once you have demonstrated the required knowledge, skills, and behaviours. Your role will support the smooth running of the hearing service, contribute to business growth particularly in wax removal and uphold the highest standards of clinical care.
Clinical Duties
- Provide wax removal services using microsuction (via Tympa equipment only), irrigation, and manual techniques within 30-minute appointment slots.
- Carry out hearing screenings using Tympa equipment and complete minor hearing aid repairs in line with best practice.
- Identify abnormalities and use Tympa Review to refer patients for further medical assessment where required.
- Refer patients appropriately to a HCPC-registered Hearing Aid Dispenser (HAD) or GP, supported by clear written referral letters.
- Deliver consistently high standards of patient care while working under the direction of a HCPC-registered HAD.
Practice Engagement & Development
- Complete all mandatory company training and attend an external Hearing Care Assistant (HCA) training course.
- Maintain a reflective learning log and prepare for end-point assessment, meeting all coursework and attendance requirements.
- Shadow a HCPC-qualified HAD mentor during patient consultations and support supervised clinical activity.
- Assist with clinic preparation, record keeping, aseptic procedures, infection control, and the supervised use of audiology equipment.
- Demonstrate professional communication, commitment to patient care, and adherence to relevant regulatory and professional policies.
Operational Responsibilities
- Respond to patient enquiries promptly, empathetically, and professionally to ensure a positive patient experience.
- Support practice business development through engagement with local partners and community links, including GP surgeries and pharmacies.
- Assist the wider team in implementing strategies to improve efficiency, performance, and service delivery.
- Contribute to the training and development of the branch optical team in relation to hearing services.
- Maintain company standards in professionalism, appearance, timekeeping, and compliance with health and safety policies and regulations.
What You’ll Need
- Minimum of 5 GCSEs Graded 9-4 (A -C) or NVQ Level 2 qualification
- Some experience in a patient-facing within a healthcare environment
- A full UK driving license and the ability to travel between locations
- Eligibility to work in the UK, and availability for the specified days
- Excellent communication and interpersonal skills
- Empathetic and committed to delivering outstanding patient care
- Professional, punctual, and well-presented at all times
- Strong attention to detail and accuracy in all clinical procedures
- A supportive team player who collaborates effectively with colleagues
- Organised and able to manage workload efficiently
Equality & Diversity
We champion equal opportunities and a diverse, inclusive workplace. All qualified candidates are welcome. We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero‑tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Hearing Care Apprentice: Launch Your Clinical Career employer: Leightons Opticians & Hearing Care
Join a friendly and supportive team dedicated to improving lives through better hearing in the vibrant community of Twickenham. As a Hearing Care Apprentice, you will benefit from comprehensive training, career progression opportunities, and a people-focused work culture that values diversity and inclusion. With a competitive salary and the chance to make a meaningful impact, this role offers a rewarding pathway into the healthcare sector.
Contact Details:
Leightons Opticians & Hearing Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hearing Care Apprentice: Launch Your Clinical Career
✨Tip Number 1
Network like a pro! Reach out to people in the hearing care field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common questions your way, especially those related to patient care and teamwork. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show your passion for hearing care! When you get the chance to chat with potential employers, share why you're excited about improving lives through better hearing. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hearing Care Apprentice: Launch Your Clinical Career
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hearing Care Apprentice role. Highlight any patient-facing experience and relevant qualifications to show us you’re the right fit!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about hearing care and how you can contribute to our friendly, supportive environment. Let us see your personality!
Showcase Your Communication Skills:Since this role involves a lot of patient interaction, it’s crucial to demonstrate your excellent communication skills in your application. Use clear and professional language to convey your thoughts.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Leightons Opticians & Hearing Care
✨Know Your Stuff
Make sure you understand the basics of hearing care and the specific duties of a Hearing Care Apprentice. Familiarise yourself with terms like microsuction, Tympa equipment, and patient care standards. This will show your enthusiasm and readiness to learn.
✨Showcase Your Empathy
Since this role is all about improving lives through better hearing, be prepared to discuss how you’ve demonstrated empathy in previous roles. Share examples of how you’ve handled patient enquiries or supported someone in a healthcare setting.
✨Ask Smart Questions
Prepare thoughtful questions about the practice and its approach to patient care. Inquire about training opportunities or how they engage with local partners. This shows your interest in the role and helps you assess if it’s the right fit for you.
✨Dress the Part
First impressions matter! Dress professionally and ensure you look well-presented. This reflects your commitment to maintaining high standards, which is crucial in a clinical environment.
