At a Glance
- Tasks: Assist in managing a branch, ensuring top-notch customer care and operational efficiency.
- Company: Join Leightons Opticians and Hearing Care, a leader in customer service.
- Benefits: Enjoy a £5,000 welcome bonus, competitive salary, and career development opportunities.
- Other info: Dynamic team environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 35000 - 40000 £ per year.
ROLE- ASSISTANT BRANCH MANAGER LOCATION- FARNHAM REPORTS TO- BRANCH MANAGER Job Purpose At Leightons Opticians and Hearing Care, we pride ourselves on delivering unrivalled customer care to patients and customers, whilst effectively delivering business goals.
As an Assistant Manager, you will assist the Branch Manager in upholding professional standards while maximising operational efficiency.
You will deputise for the Branch Manager when the Branch Manager is absent.
You will assist the Branch Manager to foster a positive and collaborative environment, adapting your leadership to meet the diverse needs of the team whilst driving continuous improvement in branch performance, and communicating the company vision of lead, educate, empathise, delight.
Leadership Support the Branch Manager to build highly successful and motivated teams who consistently excel in the achievement of business goals.
Collaborate with the team to achieve common goals Acts as a role model to others.
Commits time and effort to create opportunities to develop the capability of others Adapts personal style to suit the situation and needs of others.
Treats all staff as individuals, recognising and valuing diversity.
Support the Branch Manager to achieve business goals by establishing priorities, actions, milestones and constraints in a logical sequence and checking progress against these plans, taking corrective action Maximises the use of available resources and support other branches as and when required to meet business needs Support the Branch Manager to monitor the progress of plans and together, ensure that action is taken to resolve delays Works cooperatively and productively with others; openly exchanging information and supporting colleagues from around the organisation to achieve business goals.
Ensuring that your own and your teams mandatory training is maintained.
Clinical Practice Provide unrivalled customer care to individual patients and customers.
Dispensing to patients/customers and tailoring recommendations to help address individual patients needs, preferences and risk factors.
Supporting the clinical team to offer a range of clinical services including, routine and emergency eye care, paediatric eye care, image or scan interpretation and monitoring of stable glaucoma or retinal conditions, dry eye management and myopia management.
Provide a range of optical appliances including spectacles, sunglasses, safety eyewear, low vision solutions, rigid and soft contact lenses.
Offer the benefits of Hearing health checks to all customers.
Professionalism and Governance Adhere to GOC standards of practice Adhere to contractual terms of NHS enhanced services or co-management services with other eye care providers Working with the branch teams to resolve any issues as they arise Maintain infection prevention and control measures and keep branch, clean and tidy Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property.
Working with both the Hearing and Optical teams to deliver unrivalled customer care.
Operate in line with company policies, procedures and current legislation at all times Communication To support the Branch Manager to deliver presentations, goals, achievements to the wider organisation.
To support the Branch Manager to brief teams of business goals and expectations including daily huddles, weekly team meetings, 1-2-1 meetings and to deliver area meetings.
Supporting the business in tracking and monitoring company performance, actively develop and promote strategies within the practice to increase branch performance.
Communicate and reinforce the company's vision at the branch level.
Assistant Branch Manager - Farnham (5,000 Welcome Bonus) employer: Leightons Opticians & Hearing Care
Leightons Opticians & Hearing Care is an excellent employer, offering a nurturing and collaborative work culture in Wolverhampton. As a Trainee Hearing Care Assistant, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills while making a meaningful impact on patient care. Join a team that values dedication and fosters a supportive environment for all employees.
Contact Details:
Leightons Opticians & Hearing Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager - Farnham (5,000 Welcome Bonus)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Leightons Opticians & Hearing Care.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Leightons Opticians & Hearing Care.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Leightons Opticians & Hearing Care, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Assistant Branch Manager - Farnham (5,000 Welcome Bonus)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Leightons Opticians & Hearing Care.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Leightons Opticians & Hearing Care.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Leightons Opticians & Hearing Care. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Leightons Opticians & Hearing Care. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Leightons Opticians & Hearing Care
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Leightons Opticians & Hearing Care’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
