At a Glance
- Tasks: Assist customers with stylish eyewear and high-quality audiology care.
- Company: Join a premium, friendly retail environment in Epsom.
- Benefits: Enjoy discounts, bonuses, medical support, and ongoing training.
- Other info: Full training provided and excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while working with designer products.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 32377 - 39571 £ per year.
Optical & Hearing Assistant Epsom
Make sure to apply with all the requested information, as laid out in the job overview below.
Salary: 25,348 FTE + Bonus Full time 4 or 5 days per week including alternate Saturdays
Step into a retail opportunity with a difference
We offer careers in a premium but friendly environment where you will genuinely connect with customers, work with stylish eyewear and assist the wider team in providing high quality optical and audiology care.
Whats more, youll receive full training.
If you have a passion for exceptional customer service, this could be your perfect next step.
Why Join Us?
- Work with premium products including beautifully crafted designer eyewear and advanced hearing care solutions.
- Staff, family and friends discount on high-end frames and accessories.
- Bonus scheme to reward your hard work and dedication.
- Medical cash plan to support your wellbeing.
- Ongoing training and development through the Leightons Learning Academy.
- High street discounts
- 24/7 access to a GP
- Volunteering leave
- 22 days holiday pro rata plus bank holidays
The Role
As an Optical & Hearing Assistant, you are the face of our Epsom boutique the first impression, the warm welcome, guiding customers through a tailored experience.
Youll receive full training in some of our diagnostic tools and team members will be on hand for support, giving you the confidence to deliver an informed service.
Youll also have the opportunity to help customers choose from designer eyewear and feel fabulous.
Theyll leave us feeling seen, heard and delighted.
Who Were Looking For
This role is ideal for someone who
- Loves building great relationships with customers and making them feel valued
- Would like the opportunity to positively impact peoples vision and hearing, working with high quality products
- Has a polished, professional yet friendly approach.
- Has experience of providing great customer service, e. g. retail or hospitality
- A passion for helping people look and feel their best.
- A team-first attitude and willingness to learn.
- Prepared to travel to a centre of excellence for a 4-6 week induction.
- Excited? Click on Apply to find out more
We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect.
As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). xgikmsk
Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role.
Optical and Hearing Assistant - Epsom employer: Leightons Opticians & Hearing Care
Leightons is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a competitive salary, bonus scheme, and access to the Leightons Learning Academy for continuous development. With a strong emphasis on teamwork and a supportive culture, employees enjoy benefits such as life cover, a health cash plan, and staff discounts, all while contributing to a legacy of quality eye care since 1928 in a family-owned environment. Join us in making a meaningful impact on our customers' lives through better vision in a diverse and inclusive workplace.
Contact Details:
Leightons Opticians & Hearing Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Optical and Hearing Assistant - Epsom
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Leightons Opticians & Hearing Care, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Leightons Opticians & Hearing Care!
We think you need these skills to ace Optical and Hearing Assistant - Epsom
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Leightons Opticians & Hearing Care, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Leightons Opticians & Hearing Care and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Leightons Opticians & Hearing Care that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Leightons Opticians & Hearing Care
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
