At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive branch success.
- Company: Join Leightons, a family-owned optical and hearing care business since 1928.
- Benefits: Enjoy staff discounts, bonuses, gym contributions, and generous annual leave.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in optical retail or as a Dispensing Optician; strong communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
ROLE – Branch Retail Manager (Non Qualified dispenser Accepted)
LOCATION – Epsom
REPORTS TO – Area Manager
ROTA Week 1 - Monday - Saturday (1 Mid week day off) Week 2 - Monday-Friday
Are you an experienced Dispensing Optician ready to take the next step into management? Or perhaps an experienced optical retail manager looking for a new role within a premium optical and hearing care business? Leightons Opticians and Hearing Care are looking for a skilled Branch Manager to join our established store in Epsom.
A bit about us… Leightons is a retail opticians and audiology business, founded in 1928. We are proudly independent, family-owned and believe our people are the key to success and longevity. Leightons have grown to 37 stores, across the South of England.
The role… As Branch Manager, you will work closely with the Area Manager to drive the commercial success of the branch while maintaining the high standards of customer care and service Leightons is known for. You will have the opportunity to make real impact by:
- Building strong relationships with the community and ensuring an excellent customer experience
- Supporting and developing your team to reach their potential
- Setting realistic business goals and creating plans to achieve them
- Balancing the day-to-day running of the branch with a focus on its future growth
Am I suitable? We are open to different backgrounds for this role. You could be an experienced Dispensing Optician looking to take your first step into management, a qualified DO with existing management experience, or an optical retail manager. You will need strong communication skills, a passion for delivering excellent customer experiences and the ability to lead, motivate and develop a team. For DO candidates, your clinical and dispensing knowledge will be a valuable asset with a strong commercial mindset.
Benefits:
- Staff Discount
- Bonus Scheme
- Access to Leightons Learning Academy
- Contribution Towards Gym/Club Memberships
- Life Cover 2 x Salary or 4 x Salary if in Pension Scheme
- 27 days of annual leave plus bank holidays
We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Branch Manager - Epsom in Ewell employer: Leightons-Opticians-and-Hearing-Care-1
Leightons Holdings Ltd is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and growth. With flexible working arrangements and a commitment to professional development, employees can thrive in their roles while contributing to the success of a long-established independent business in the heart of Farnham. Join us to be part of a dynamic team that values your contributions and fosters a collaborative environment.
Contact Details:
Leightons-Opticians-and-Hearing-Care-1 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Epsom in Ewell
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Leightons-Opticians-and-Hearing-Care-1, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Leightons-Opticians-and-Hearing-Care-1!
We think you need these skills to ace Branch Manager - Epsom in Ewell
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Leightons-Opticians-and-Hearing-Care-1, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Leightons-Opticians-and-Hearing-Care-1 and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Leightons-Opticians-and-Hearing-Care-1 that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Leightons-Opticians-and-Hearing-Care-1
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
